Senior Infrastructure Manager - HMRC - SEO

Location

Leeds, Manchester, Newcastle-upon-Tyne, Telford
Please note that due to workforce controls, post advertised at Leeds and Newcastle are only available to existing HMRC staff already based in these locations.

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you thrive in a collaborate environment and are great at building and maintaining positive relationships?

At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

Within the Response Exceptions and Analytics (REA) we deliver in-house solutions for projects and programs that deal with a broad range of business, technical and operational challenges.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximize the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.  

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

As the Senior Infrastructure Engineer (Tooling & Automation Specialist) for the Tooling & Automation team you will lead and support a team of technical engineers, developing and maintaining a tooling stack as directed and according to departmental policy.

The candidate will be responsible for the development and maintenance of its ‘tooling stack’ within Tooling & Automation. These tools are hosted using AWS, utilising Amazon Elastic Compute Cloud (EC2) instances and Docker containerisation. The tooling applications serve multiple teams and services to deliver infrastructure as code (IAC) and deploy services across the HMRC estate.

The candidate will be a skilled Practitioner and role model, ensuring best practices are adhered to.

Person specification

As Senior Infrastructure Engineer in the department, you will lead and work with a team of infrastructure specialists and engineers, developing and maintaining the tooling according to policy within REA.

Your key responsibilities will be:

• Provide BAU support and business continuity: Lead and respond to incidents and changes ensuring they are managed effectively within the SLA and compliance with HMRC standards. Ensure no degradation of live service availability ensuring continuous service availability and business continuity.
• Services include:
  • Nexus 3, Gitlab, Bastion Services, AWX Tower, Hashicorp Vault, Jenkins, Artifactory.
  • User administration: Provide day-to-day administration support, progressing generic access requests and assistance with ad-hoc problem solving.
• Deliver work in line with Agile delivery practices:
  • Provide administration of the tooling stack, ensuring all updates are communicated at agreed agile ceremonies. Ensure HMRC standards documents are updated alongside story completion and knowledge transfer across the team.
• Alignment of HMRCs Strategic Architectural Principals and Designs:
  • Liaise with Technical Strategy & Assurance (TSA) team members, ensuring alignment to HMRCs Strategic Architectural Principals and Designs (such as roadmap activities: identifying patches, hotfixes and horizon scanning within industry to identify potential new tooling offerings) in relation to the toolset.
• Leadership: Leading a team of technical engineers providing management and support undertaking changes and maintenance of the Telford Tooling & Automation Team toolset, ensuring that this work is completed aligned with strategic direction within the timeframes set out by relevant teams.
• Stakeholder Engagement: Engage and work with technical architects to translate architecture designs ensuring tooling stack adheres to HMRC standards and strategic Architectural Principals and Designs. Provide input into workforce, budget, technology roadmaps, projects and tasks engaging with product managers, service owners and other stakeholders where required.

Essential Criteria:

• Specialist knowledge/experience of the following technical skills will be required:
  • AWS
  • Windows & RHEL OS Administration
  • Containerisation (Docker)
  • Networking & Proxies (Nginx/ Traefik)
  • Gitlab, AWX, Jenkins, H.C Vault, Nexus, Artifactory
  • CI/CD experience
  • Terraform .
• Strong stakeholder management and communication skills (internal and 3rd party supplier).
• Ability to define and adapt product scope based on new insights.
• Competence in interdisciplinary collaboration, particularly in digital product contexts.
• Working knowledge of DevOps, Live Operations Support, ITIL practices, Agile and Scrum.

Desirable Criteria:

• AWS Cloud Practitioner Certified.
• AWS SysOps Administrator Certified.
• Prior experience of managing multiple product and service improvements.
• Experience in backlog management and prioritisation.
• Managing financial budgets to ensure value of delivery.
• Prior experience of agile working.
• Experience of managing staff.
• HMRC estate and usage tools across Response, Exceptions and Analytics (REA) previously known as Case Management Delivery Group (CMDG).

Transitional Sites Information

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle
• Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford
• Telford Plaza, Telford - moving to Parkside Court, Telford

 You will be given more information about what this means at the job offer stage.