Senior UX Interaction Designer - OFGEM - G7

Location

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

Bring your expertise to the heart of public service transformation and shape digital experiences that support the UK’s journey to Net Zero. Ofgem is looking for a Senior Interaction Designer to lead the creation of user-centred services that drive policy outcomes and deliver genuine impact through digital innovation. 
 
Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.
 
This is a unique opportunity to join a digital team working at the intersection of technology, policy and sustainability. Ofgem is developing an innovative digital platform that will enable cross-party working with a range of vital operations. You’ll contribute to the delivery of the digital service, playing a critical role in the design of intuitive and accessible solutions that support regulated businesses and the wider public. It’s a chance to shape design direction, lead high-impact projects, and help build services that really matter. 
 
You’ll have the chance to influence design across multiple or highly complex services, setting the standard for user-centred development. You’ll be getting involved with prototyping using a new design system, developing accessible, inclusive experiences that deliver on user needs. In addition to practical design, you’ll be a key figure in mentoring junior designers, championing consistency, and embedding best practice across teams. 
 
What’s more, exceptional candidates will also have the opportunity to become a Professional Development Lead (PDL). In this enhanced position, you’ll take on key leadership activities, supporting colleagues and driving performance excellence and management. You’ll be enabled to broaden your leadership skills while making a real difference to the design profession at Ofgem. 
 
We’re looking for a confident design leader with proven experience in interaction or UX roles, including work aligned to the GDS service standard. You’ll need strong knowledge of the GDS prototyping kit (or equivalent experience), experience collaborating with content design, service design and user research, and the ability to support others in making smart, evidence-based design decisions.

Job description

As a senior practitioner, you will:  

• work with Product Managers and Service Owners to develop design concepts. 
• set direction and assure the quality of design delivery across teams. 
• lead interaction design on multiple or highly complex services. 

A key responsibility of this role will be driving best practice in interaction design, and advocating for an accessible, user-centred approach to development.  

As a Senior Interaction Designer, you will: 

• support and mentor junior designers. 
• advocate for accessibility and inclusion in development and delivery. 
• develop consistent ways of working, in collaboration with other user-centred design disciplines. 
• facilitate the development of best practice. 

Key Responsibilities 

• Lead interaction design activities and promoting design best practice on the Heat Networks digital programme but have opportunity to support projects across Ofgem. 
• Manage and mentor designers. 
• Grow and support interaction design in the Ofgem UCD community. 
• Support and mentor other UCD roles to have a better understanding of interaction design. 
• Increase awareness and understanding of interaction design across Ofgem. 

Key Outputs and Deliverables 

• Develop and maintain design artefacts for projects and products. 
• Work with the Principal Designer to support the development of clear and efficient ways of working for user-centred design. 
• Develop and implement frameworks and templates contributing to best practice. 
• Embed interaction design in the development of new services and products. 

Person specification

Essential Criteria

• Professional experience in interaction or UX design role. (Lead criteria) 
• Experience using the GDS Design System, and ability to prototype using the GDS prototyping kit. (Lead criteria) 
• Professional experience of working with Service Design, Content Design and User Research. 
• Experience working to the GDS service standard. 
• Experience working with a diverse group of stakeholders. 
• Proven ability to lead others to make good design decisions. 

Desirable Criteria

• Understanding of digital accessibility, relevant guidance and legislation. 
• Experience undertaking GDS Service Assessments, or equivalent experience elsewhere. 
• Experience of using Salesforce. 

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.