Associate Application Operations Engineer - Planning Inspectorate - EO

Location

Bristol, South West England, BS1 6PU

About the job

Job summary

This role is part of the Issue Triage and Support Service, which is a small team focused on application support for line of business applications, and triaging requests and issues from our customers.

Job description

There are some important attributes that we are looking for in anyone joining the team. You must be customer focused with a keen eye for detail and an interest in problem solving. You will take pride in your work and delivering the best outcome for the end user. You will be good at communicating with people at all levels throughout the organisation, will be self-motivated and will take ownership of tasks to completion. 

On a typical day you will carry out checks of core systems to make sure everything is working as expected. You will check the Service Desk software to see what requests or issues have been logged, prioritise which to respond to first, and communicate with end users and colleagues to resolve the ticket. You will work with colleagues in other Digital teams to help customers, and complete testing of patches.  

Our core hours are 8am to 5pm and are covered across the team so you may either start earlier or finish later depending on who is available each week.  

You will take part in a rolling on-call rota, which attracts an additional allowance. You may also be required to work out of hours on occasion, including monthly patching, which will be paid as overtime or time off in lieu.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

Salary range for the Grade role is £28,927 - £31,132

This role is being advertised at an Executive Officer Grade. It is Fixed Term for 12 months with the potential to be made permanent.

Working hours:

Standard working week is 37 hours, flexible working hours policy available.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers

Office Attendance

This role is contractually based at Temple Quay House, Bristol which is currently out of use due to undergoing refurbishment work. In the interim, we have the use of alternative office space in very close proximity to Bristol Temple Meads railway station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.

Person specification

We will assess your application against the Essential Criteria

Essential Criteria

• Problem-solving abilities and excellent communication, customer and inter‐personal skills. 
• Experience of configuring and supporting applications including system administration.  
• Experience of managing, and monitoring of, Windows Server 2008 environments.  
• Experience of using monitoring tools, as well as responding to alerts and identifying potential risks and issues. 
• Experience of triaging and responding to incidents and requests.
• Experience of working within SLAs and ITIL processes. 
• Awareness of key change management processes. 
• Ability to work as part of the rolling on call rota and occasional out of hours work. 

Desirable Criteria

• Experience of SQL Server Management Studio and MySQL 
• Experience of IT service management tools (preferably ServiceNow).  
• Knowledge of Cyber Security issues and the challenge facing organisations in the digital enabled world.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Delivering at Pace
• Managing a Quality Service
• Making Effective Decisions