Senior Technology Delivery Manager

Job description

You will be expected to mentor, coach or line manage less experienced senior members of the delivery community, sharing your experience and knowledge.

Within DDaT, the Voice & Video team is at the heart of End User Computing and Collaboration services; Voice & Video (V&V) is transforming how the organisation works by delivering digital voice and video tools to enable real time collaboration and harnessing the power of digital capabilities to 40,000+ users. V&V is a small, high-performing team that is committed to excellence. V&V products are currently MS Teams and Skype for Business which are used across multiple devices and media types.

The V&V team is responsible for unified communications, which is an enterprise-wide feature that is delivered via hardware and software and includes instant messaging (chat), presence information, voice (including IP Skype telephony), mobility features audio & video conferencing, desktop sharing, data sharing (including interactive whiteboards) and contact centres.

The role requires the ability to prioritise effectively. Organisational skills including an ability to be self-starting and to remain professional in a highly pressured environment will be key. You will be expected to be adaptable and work with others in order to achieve strategic goals.

As a member of the DDaT delivery community, you will also contribute to cross-government communities of practice and help to set good practice and standards.

Person specification

Your main day to day responsibilities will be:

• translating a single product roadmap into one complex, or multiple delivery plans, considering the people and skills required for each delivery team and using delivery data to set milestones based on forecasts where possible
• delivering in line with the capacity and availability of the delivery teams, leveraging frameworks to find the right suppliers when necessary, and budgeting effectively for resourcing needs
• effectively managing risks, issues, and dependencies, acting on delivery data and adapting ways of working to mitigate risks
• forming a partnership with Product Managers to effectively influence relevant senior stakeholders, translating technical concepts to non-technical stakeholders
• assessing the effectiveness across multiple delivery teams, engaging and motivating teams in different ways depending on their needs, and facilitating collaboration across delivery teams when required
• using feedback loops, data analysis, and small experiments to iteratively improve the product, service, and ways of working within the delivery team

You will also be expected to carry out the following day to day activities:

• making conscious trade-offs that balance speed, scope and quality across all dimensions of delivery
• ensuring that any tech debt incurred has a strategy for repayment and is understood by all stakeholders
• using experience of effective delivery to advise on the day to day ways of working in order to bring out the best in teams, facilitating appropriate team ceremonies where necessary
• providing support and guidance to Technology Delivery Managers and wider team members, in line with individuals’ needs, with the aim of making the team as successful as possible 

Essential Skills

You’ll have a demonstrable passion for delivery with the following skills or proven experience in:

• creating and maintaining delivery plans that highlight forecasts/estimates and confidence levels
• using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders
• using your well-developed people skills to set individuals up for success and help create an effective team environment
• using previous experience, expertise and current metrics to identify, understand, and improve team delivery performance
• applying appropriate techniques taken from different methodologies to effectively deliver successfully within a given context
• managing budgets and commercial supplier relationships
• understanding what good governance looks like and how to implement improvements
• acting as the Delivery Manager for one or more delivery teams through a complete delivery lifecycle (prepare, deliver, improve)

The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role:

Strategy and Architecture

• Business Strategy and Planning
  • Financial and Commercial Management – level 3
  • Continuous Improvement – level 4
  • Business Risk Management (BURM) – level 4

Change and Transformation

• Business Change Implementation
  • Project Management (PRMG) – level 4

Skills and Quality

• Quality and Conformance
  • Quality Management (QUMG) – level 3

Essential

• a qualification in a recognised delivery methodology (e.g. Scrum, Lean Kanban, SAFe, Prince 2)
• a relevant technical delivery management or technical project management experience

Desirable

Ideally you will also have the following skills or some experience in:

• engaging stakeholders within a complicated, high pressure environment
• balancing multiple priorities and dealing with ambiguity
• acting as the Delivery Manager for multiple delivery teams at the same time
• line managing Delivery Managers
• additional certifications in delivery methods
• certifications in related disciplines (e.g. BA, Product Owner, Product Manager, Relationship Manager)

Qualifications

A qualification in a recognised delivery methodology (e.g. Scrum, Lean Kanban, SAFe, Prince 2)

Relevant technical delivery management or technical project management experience

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Financial and Commercial Management – level 3
• Continuous Improvement – level 4
• Business Risk Management (BURM) – level 4
• Project Management (PRMG) – level 4
• Quality Management (QUMG) – level 3

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%