What is ChatGPT?
ChatGPT is an AI-based chatbot which OpenAI developed. ChatGPT was designed to have conversations with humans in a natural way, with the ability to understand and respond to almost any topic or question. The chatbot is pre-trained on a very large-scale dataset of text data.
Why is ChatGPT popular with businesses?
ChatGPT is one of the most impressive publicly available chatbots to be released. It allows anyone to be more efficient and automate routine or repetitive tasks. For businesses, it could power a customer support bot or write an email response for you, which allows more time on higher priority tasks. People are recognising the impact it could have and are adopting it wherever possible. This is clearly evident through their excess of 100 million users, 1 million of which joined in the first five days of release, making it one of the quickest-growing web applications ever to exist.
What are the risks when using ChatGPT in my business?
So far, it seems that tech like this could be revolutionary for a business and make many tasks easier and more cost-effective, so what could go wrong? Even now, in its current state ChatGPT still sometimes struggles to understand prompts or give incorrect information. The worst part is that ChatGPT will still be confident in its own answers if the information is incorrect. This leads to issues, especially if the person asking the prompts isn’t very educated in the area they are asking about. This could result in misunderstandings, confusion and even potential legal issues if a response is used incorrectly.
The biggest issue, though, lies with its privacy and security risk. When someone uses a chatbot, most of the time, the provider will store the prompt that you submitted. If then this provider has a breach or cyber attack, your data could be at risk. Not only that, but the chatbots typically learn from your prompts, and so theoretically, if a user gave over sensitive information about themselves or their company, then this could be used as learning data, and the chatbot could potentially release that in response to someone else.
