Applications Operations Engineer - GDS - SEO

Location

Bristol, London, Manchester

About the job

Job summary

The Government Digital Service (GDS) is the digital centre of government — we are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

1. joining up public sector services
2. harnessing the power of AI for the public good
3. strengthening and extending our digital and data public infrastructure
4. elevating leadership and investing in talent
5. funding for outcomes and procuring for growth and innovation
6. committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

The Cyber and Domains Protection Team provide high quality relevant and actionable vulnerability, incident, threat and dependency information for the protection and resilience of the UK’s Public Sector’s digital services. We protect public sector domain name spaces such as “.gov.uk”, and ensure they remain stable, trusted, well managed and resistant to compromise. The team also helps protect the infrastructure tools and services associated with these domains.

Job description

As an Application Operations Engineer - SEO you will:

• Act as a user, configuration and data administrator for a number of third party and internal applications, ensuring the information we hold is accurate, so that our customers get the best value from the data feeds we offer.
• Work with the suppliers to troubleshoot and resolve user, data, configuration and technical issues
• Monitor supplier platforms daily for performance and issues
• Ensure continual service improvement by working with service owners to recommend improvements to applications and the service as a whole
• Maintain close working relationships with suppliers to understand updates and changes to applications and communicate their impact to service owners.
• Own application-related incidents at a working level, investigate their causes and find resolutions with service owners, developers, and suppliers.
• Work with service owners to identify and understand user, data, configuration and technical issues
• Configure internal applications to best meet the needs of internal users
• Support the provision and configuration of incoming data feeds (for example information about vulnerabilities) received from a range of suppliers, that the team relies on to deliver its services
• Support the provision and configuration of outgoing data feeds, containing prioritised and actionable advice that we automatically share with our customers

Person specification

We’re interested in people who:

• have experience of managing third party applications in an enterprise environment
• can communicate effectively with technical and non-technical stakeholders to understand updates and changes to applications, and ensure continual service improvement
• have working experience of handling and analysing the installation and configuration of large data sets
• have an understanding of the core technical concepts relating to this role, including an awareness of cloud services, IP addressing and DNS
• have an understanding of cyber security risk and government cyber security best practices