Infrastructure Engineer - Home Office - HEO
Government Digital & Data -
Location
Croydon, Manchester, Sheffield
About the job
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.
Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
As an Infrastructure Engineer, you will be responsible for supporting and maintaining infrastructure solutions and services in line with departmental policy and Home Office strategy.
You will join the Shared Applications Service Digital Support team, delivering an industry-leading approach to technical estate management. You will make use of the latest technologies, techniques, and service management best practices to provide innovative solutions for real-time monitoring, automation, and industrialisation of services.
Job description
Shared Application Services (SAS) is a fast-growing business area within the Home Office. We are consolidating and growing our capabilities in application development and support. SAS uses the very latest technologies and will continue to evolve and adapt as new technologies come along.
The (SAS Digital Support) Team conducts real-time monitoring of the core technology, infrastructure, applications, and services within the Home Office, providing a consolidated single operational view of the Home Office technical estate and facilitating 24/7/365 support and recovery.
You will work closely with your team and others such as the Service Desk, Incident Managers, Project Managers, Service Transition, external suppliers, the Information Technology Operations Centre (ITOC) and Cyber-Security Operations Centre (CSOC). Together, you will ensure services are effectively monitored, incidents receive hands-on L2 intervention and services are restored within agreed service level agreements.
Key Responsibilities
Your main day to day responsibilities will be:
- Building, configuring, transitioning, administering, and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions.
- Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
- Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
- Investigating faults in systems, processes, and services, and advise on the implementation of appropriate solutions and preventative measures.
- Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
- Using logical designs created by technical architects and required standards, methods, and tools (including prototyping tools where appropriate) to build infrastructure solutions.
Working Pattern
This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements.
Person specification
Essential Criteria
- Experience working in an IT environment, in either the public or private sector, demonstrating the ability to adapt your skills to different contexts and technologies.
- A clear understanding of ITIL v4 principles, with the ability to apply them effectively in a support or operational setting to deliver consistent, user‑centred services.
- Strong understanding of core technical concepts relevant to the role and the ability to contribute to the design, development, or implementation of technical solutions.
- Ability to analyse and break down problems to identify root causes and support effective resolution, using structured and inclusive problem‑solving approaches.
The skills listed above are reflective of the Home Office Digital Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills for your role:
Organisational Facilitation (OFCL) - Level 3
Systems Design (DESN) - Level 3
Testing (TEST) – Level 2
System Installation/Decommissioning (HSIN) – Level 2
IT Infrastructure (ITOP) – Level 2
Incident Management (USUP) - Level 2
