Senior Infrastructure Engineer (Windows) - Ministry of Defence - SEO

Location

Tomlinson House, Norcross, Blackpool, Lancashire FY5 3WP, Abbey Wood North, Stoke Gifford, Bristol, South West, BS34 8QW

About the job

Job summary

Are you a dedicated person who is passionate about making a difference? 

Would you like to work for the Ministry of Defence?  

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 

•  Our Vision - To support UK defence customers with outstanding service every time.
•  Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.  

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.  

Come and join the DBS community today! 

https://youtu.be/gUw0ToaRGgk 

Job description

Be part of a team and a leader in a Windows and Networks Infrastructure Technical Support Team to provide.

Windows and Networks infrastructure support and guidance in accordance with service level agreements (SLAs). Work within the DBS DIT Windows and Networks Team, ensuring that all incidents and requests relating to all aspects of the Windows Infrastructure are resolved within SLA timescales. Manage and lead with support to projects to successfully implement changes to the Windows Infrastructure. Work to G7 DBS Senior Support Manager to:

• Ensure services are accepted into the Windows infrastructure.
• Manage and oversee the support/maintenance of Windows services, ensuring that service levels meet or exceed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Ensure 11live11 Windows environments are fully operational on a day-to-day basis and that they are meeting the agreed expectations of the end users.
•  Manage and lead with the introduction into service of all third-party applications which are delivered into Windows service e.g. Citrix, HP Authentication Services, NetScaler, Cisco.
• Ensure all Windows and Networks infrastructure operations are stable and act as a point of escalation when necessary. Ensure services are accepted into the Windows infrastructure.
• Manage and lead the support/maintenance of Windows and Networks services, ensuring that service levels meet or exceed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Ensure live Windows and Network environments are fully operational on a day-to-day basis and that they are meeting the agreed expectations of the end users.
• Work with the service operations staff to ensure that cross DBS incidents and Change Requests are managed in a timely and coherent manner.
• Deliver system patching in line with MODCERT and vulnerability advisories.
• Establish and maintain strong, collaborative relationships with other infrastructure support teams across all DBS Locations to ensure a coordinated and cohesive work effort, with Knowledge transfer a key focus for the individual and team.
• Manage and lead with the implementation of key activies in your area to support DBS Strategic directional approaches to your services to enhance their reputation across DBS.
• Ensure that customer requirements are met, identifying dependencies and resolving resource conflicts.
• Manage and lead with the monitoring of live service availability against agreed SLAs and review availability trends to support proactive improvement plans for the network infrastructure.
• Manage and lead with the continuous improvement activities and standard working practices across the Windows technical support function.
• Manage and proactively define/analyse the root causes of specific Windows infrastructure problems and implement the appropriate solutions to ensure rapid recovery.
• Manage and lead with the monitoring and predicting of business demand to enable appropriate planning of Windows infrastructure capacity and cost.
• Direct and control input into Windows support service risk. ensuring alignment to the DBS Corporate Risk process. Specifically, identify non-compliance and assure remediation, mitigation and/or positive acceptance of risk from a Windows support viewpoint. Escalate risks as required through the relevant governance process.
• Act as a point of escalation, review and approval for Windows technical support. Refer to line manager if help is required.
• Manage coach and develop less experienced team members where necessary to improve perfformance and meet objectives.
• Plan and organise workload to optimise performance on Windows based systems.

Person specification

Candidates should be able to demonstrate the following desireable skills/experience:

• Working knowledge of VM Ware and/or Hyper-V and how it fits within Windows. 
• Experience of supporting and implementing Infrastructure based systems.
• Working knowledge of mail systems, able to configure and maintain mail related systems. 
• Experience of Microsoft Core services such as AD, WSUS, Group Policy, DFS & DNS.
• Ability to deploy latest WSUS Windows updates across the DBS estate.
• Ability to deploy Trelix / Trend anti-virus across DBS Windows based systems and diagnose emerging issues.
• Working knowledge of Microsoft applications and how to configure/enable.
• Working knowledge in Server 2022, ability to build/configure/upgrade/maintain Server systems.
• Working knowledge of Windows 10 and 11, with the ability to build/configure/maintain Windows 10 and 11 systems. 
• Working knowledge of RDS Gateway and configuration of Virtual Desktop Images.
• Working knowledge Citrix Xen App and Desktop 4.5 through 6.0.
• Experience of developing and supporting HTML/XML applications in an e-Business suite environment.
• Working knowledge of NetScaler setup, configuration and patching.
• Working knowledge of Cisco switching, configuration and patching. 
• Ability to work under pressure.
• Proven problem-solving skills.
• Good communication skills - both written and oral.
• Power Shell Scripting and Automation, create and manage scripts to perform system tasks.