Senior Product Manager - Ministry of Justice - G6

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

The Role 

Please note this role requires you to pass Security Check clearance. Please click on the link for details.  

We’re recruiting multiple Senior Product Managers here at Justice Digital Data Science, to be part of our warm and collaborative End User Compute Services (EUCS) team, aligned to either: 

• Modern Workplace - Microsoft 365 (M365), collaboration and productivity platform services,  
• Endpoint Management & Security- Devices and enterprise endpoint platforms, or 
• Service Workflows and Tooling- responsibility for ITSM & Self Service Platform (ServiceNow) 

Microsoft 365 (M365), collaboration and productivity focused roles 

You will lead product direction across enterprise collaboration and productivity platforms, including: 

• M365, Exchange Online, Teams.
• M365 security, compliance, and information protection
• Platform evolution aligned to Microsoft roadmap, including automation and AI capabilities.
• Slack, Atlassian (Jira / Confluence)  

Endpoint-focused roles 

You will lead product direction across device and endpoint platforms, including: 

• Device lifecycle, configuration and compliance 
• Endpoint management tooling and policy (g.Intune and equivalent) 
• OS platform strategy (Windows/macOS) and enterprise security posture
• Large-scale estate management across distributed environments

Service Workflows and Tooling – focused roles 

Responsibility for ITSM & Self-Service Platform (ServiceNow). Knowledge required of:  

• Configuration Management and ITIL best practice
• CSDM and CMDB concepts 
• ServiceNow capabilities specifically ITSM, ITOM and SPM

This role aligns against Senior Product Manager from the Government Digital and Data Framework 

Senior Product Managers are responsible for overseeing the quality and value of several products, or exceptionally one complex product. They take responsibility for the end-to-end user experience and product outcomes across the full product lifecycle, from discovery through development, delivery, continuous improvement and retirement. 

Within Modern Workplace or Endpoint Management, you will apply these core Senior Product Manager responsibilities to enterprise workplace platforms that support colleagues across the Ministry of Justice. The portfolio may include Microsoft 365 collaboration and productivity services, identity and access, information protection, endpoint management, device platforms, automation and related workplace capabilities. 

You will connect product strategy to user, service and organisational outcomes, ensuring that products are secure, reliable, accessible, cost-effective and centred on the needs of users. You will work closely with architecture, engineering, delivery, operations, security, commercial and service ownership colleagues to make evidence-based decisions, manage priorities and deliver sustainable value. 

The role requires strong product leadership in a complex technical environment. You will not be expected to act as the sole technical authority or redefine the role as a technical/platform lead. Instead, you will bring product leadership to technical products: setting direction, understanding constraints, balancing trade-offs, championing users, supporting delivery teams and ensuring products contribute to the wider EUCS  strategy. 

Key Responsibilities: 

• Product strategy and ownership – Define and own product vision, strategy and roadmap for your product area, aligned to Service Owner priorities, Government Digital and Data expectations, organisational strategy and user needs. 
• Product management and value – Ensure products deliver measurable value and the right outcomes by balancing user needs, business priorities, security, cost, service performance and operational sustainability. 
• Lifecycle management – Lead products through the full lifecycle, using evidence to decide when to discover, build, iterate, scale, pause, retire or decommission products and services. 
• User-centred decision making – Champion user needs and work with user research, service design, data and operational insight to shape priorities, improve journeys and inform decisions. 
• Working within technical and organisational constraints – Understand and manage constraints across security, architecture, policy, funding, commercial arrangements, operational capacity and legacy technology, challenging or escalating where constraints prevent good outcomes. 
• Delivery and live service alignment – Work with delivery, engineering and operations colleagues to translate product direction into prioritised work, manage dependencies and ensure products are operable, supportable and continuously improved. 
• Stakeholder leadership – Build trusted relationships with senior stakeholders and multidisciplinary teams, communicating complex product choices clearly and influencing decisions based on evidence, outcomes and user value. 
• Product leadership and community – Lead by example, support product capability across the team, coach and mentor others where appropriate, and contribute to the wider product and digital community. 
• Security, governance and risk – Ensure product decisions support security, compliance and governance expectations, including appropriate consideration of identity, access, information protection, data handling and organisational 
• Continuous improvement and innovation – Use service performance data, operational insight, user feedback and relevant technology roadmaps to improve product quality, adoption, resilience and value for money. 

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! 

Person Specification  

Essential 

• Product management – You can make sure products provide value and achieve the right outcomes, balancing user and organisational needs, framing problems with multidisciplinary teams and making clear prioritisation 
• Strategic ownership – You can think holistically, connect product direction to wider organisational strategy and create an end-to-end plan that supports agreed objectives and measurable outcomes. 
• Lifecycle management – You can make evidence-based decisions across discovery, alpha, beta, live, continuous improvement and retirement, including when to continue, change direction or stop work. 
• Applying user-centred insights – You can understand user needs and service problems, work with research and data colleagues, and apply insight to make decisions that improve outcomes. 
• Agile and Lean practices – You can encourage teams to build incrementally, test and iterate based on feedback, data and outcomes, selecting ways of working that fit the product context. 
• Stakeholder relationship management – You can build trust, manage expectations, communicate clearly with senior stakeholders and remain focused on user needs and product outcomes. 
• Working within constraints in a technical product environment – You can work effectively with architecture, engineering, security, delivery and operations colleagues, understanding constraints and trade-offs across platforms, policy, cost, risk and live service. 
• Product leadership and developing others – You can represent product management at a senior level, support product capability, coach or mentor others where appropriate and contribute to a healthy product community. 

Willingness to be assessed against  the requirements for SC clearance 

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.   

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.  

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. 

Salary Information**  

Base salary for this role is from £63,343 to £70,725 (London); £58,511 to £65,329 (National). 

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher. 
• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase. 
• Candidates may also be eligible for a non‑pensionable Government Digital & Data Allowance of up to £332 per year(London). This is a temporary allowance, reviewed annually and may be retained, amended, or withdrawn. 

The final offer will reflect the skills and experience you demonstrate during the assessment process. 

Use of Artificial Intelligence 

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. 

Terms & Conditions 

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements. 

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk