End User Computing Hardware Engineer - FCDO - HEO
Government Digital & Data -
Location
Hanslope, South East England, MK19 7BH
About the job
Job summary
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.
Job description
Designing engineering solutions. Earthquake-proofing embassies. Managing construction contracts in challenging locations. Just a few examples of the incredible work our Engineering team does. They're the people who plan, design, and deliver innovation across all corners of the globe. Now, you've got the opportunity to join them.
Bringing energy to embassies.
Designing systems that protect.
Realising the power of your skills.
It all matters.
On-site support, organisation-wide productivity
As an Engineer End User Computing, you’ll be crucial to the seamless running of technology operations at FCDO Services. This will be achieved through the management of the product life cycle of all service-raised incidents and requests, in support and maintenance of end user services. You’ll be responsible for informing customers on progress, and when necessary, advising on workarounds.
Predominantly, you’ll work on-site, engaging directly with end-users, on-hand to fix hardware and technical problems as swiftly as possible. You’ll need to prioritise tasks based on business needs and dependencies. Importantly, you’ll provide resolutions through troubleshooting and diagnosing, as well as escalating faults to service desk, incident and problem managers for their expertise. You’ll build and carry out routine (re)configuration and installation of secure managed devices, optimising performance. Throughout, you’ll apply agreed methodologies, standards and processes to make and validate decisions. Plus, you’ll be responsible for secure disposals of equipment, as well as reviews of high and low-level technical and operational process documentation. Overall, your goal will be to minimize downtime and ensure the productivity of the organisation.
We’d like you to be passionate about maintaining your own professional development and expertise in the latest technologies, to support and grow the business. Sharing and coaching associates on any useful knowledge gained.
You may be required to go on call for up to seven days per calendar month to support the ‘out of hours’ delivery of services. Line managing a team may also become part of your role.
Add your IT expertise to our outstanding team
You’ll bring Agile and ITIL Foundation level or equivalent experience. This will be matched with Microsoft Fundamentals role-based certification. Plus, Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience.
You’re confident working with relevant technologies for FDCO Services, including Windows 10/11, Microsoft365, Apple IOS. Significant experience working with technologies in enterprise and or secure environments has led to the development of a strong technical understanding of hardware, operating systems and software. You remain composed and effective in high-pressure, fast-paced environments.
The following would be nice to see: experience working within ITIL environments, Microsoft role-based certification – Microsoft Associate, use of ServiceNow, Microsoft Azure, Intune & SCCM and a knowledge of relevant components, devices, processes, and protocols.
Discover the support you need to grow your career further
But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
Closing date: 03/08/2025
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.
Person specification
We are looking for people with:
- Agile & ITIL Foundation level / relevant experience.
- Microsoft Fundamentals role-based certification.
- Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience
- Experience of working with relevant technologies; Windows 10/11, Microsoft365, Apple IOS
- Strong technical understanding of hardware, operating systems and software.
- Significant experience working with technologies in enterprise and or secure environments.
- Experience in a high-pressured, fast-paced team.
Qualifications
Agile & ITIL Foundation level / relevant experience - if relevant experience please detail in your application
Microsoft Fundamentals role-based certification.
Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience - if relevant experience please detail in your application
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Making Effective Decisions
- Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
- Experience of working with relevant technologies; Windows 10/11, Microsoft365, Apple IOS
- Strong technical understanding of hardware, operating systems and software.
- Significant experience working with technologies in enterprise and or secure environments.
- Experience in a high-pressured, fast-paced team.
