Senior Engineer Infrastructure Operations AD/WINTEL - FCDO - SEO

Location

Hanslope, South East England, MK19 7BH

About the job

Job summary

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Job description

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

Providing innovation to government partners

Delivering best-in-class solutions

Working at the cutting-edge of technology

It all matters

Implement innovative fixes, even when they haven’t been previously attempted

As a member of our exceptional team, you’ll play a vital role in keeping our infrastructure solutions running smoothly. Whether responding to incidents and rectifying technical problems, or identifying where performance could be optimised and security risks could be minimised, you’ll be ready to implement resolutions – while always ensuring your customers are receiving the highest quality service. There won’t always be an obvious solution if a problem hasn’t arisen before, but this is a unique chance to work with a skilled team and consult with specialists in order to resolve problems quickly and efficiently. Identifying patterns and trends in repeat issues and faults and determining the changes that need to be made, you’ll have the chance to develop your expertise every single day.

Teamwork will be central to your success here, as you’ll be managing relationships with customers, external teams and suppliers, plus you’ll collaborate with colleagues across the department to explore innovative approaches to configuring, installing and reconfiguring our database and related products. That means you’ll be translating architect’s drawings, diagrams and data flows, and you’ll ensure less experienced colleagues are learning from you as you do so. With the ability to create, assess and update technical and functional documentation, you’ll relish the chance to maintain your own professional development and introduce the latest technologies to the team.

Protect the UK’s interests by minimising security risks and optimising performance

With significant experience in an agile ITIL environment including supporting systems operations in an enterprise setting, you’ll hold expert Microsoft product certifications, such as AD/WINTEL. A practitioner-level knowledge of programming and supporting hardware, software and Cloud systems will be important, and you will have a proven track record of providing effective solutions in a high-pressured team. It’s therefore possible that you’ll come from a similarly security-focused background such as the MOD or equivalent.

Bringing an analytical mindset to every challenge, you’ll be well-versed in problem and incident management, so you will be capable of drafting and interpreting professional and technical documents. A good understanding of change and release management is essential, and it would be desirable if you have experience of working within other ITIL4 environments.

Pursue your goals in an organisation like no other

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

• Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience
• Agile & ITIL Foundation level / relevant experience.
• Microsoft role-based certification - Expert and relevant product certifications.
• Ability to manage mentor junior staff members, reporting to the Lead Engineer, Service Owners and VIPs when necessary
• Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)
• Ability to write KBA’s, high and low level technical documentation
• Provide authoritative technical advice and successfully influence the teams that they liaise with on the best technical solutions and process improvements.
• Practitioner level knowledge of hardware, software and systems being supported.
• Substantial experience in relevant roles, including technologies in an enterprise environment, as well as cloud experience and of working within a secure environment, e.g. MOD;
• Experience in a high-pressured, fast-paced team

Qualifications

• Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience
• Microsoft role-based certification - Expert and relevant product certifications.
• Agile & ITIL Foundation level / relevant experience.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)
• Ability to write KBA’s, high and low level technical documentation
• Provide authoritative technical advice and successfully influence the teams that they liaise with on the best technical solutions and process improvements.
• Practitioner level knowledge of hardware, software and systems being supported.
• Substantial experience in relevant roles, including technologies in an enterprise environment, as well as cloud experience and of working within a secure environment, e.g. MOD