Lead Interaction Designer - UK Export Finance - G7

Location

Westminster, London

About the job

Job summary

The Division

The Digital and Data division brings together the delivery, data, and user centred design functions within the directorate. Professionals within these functions work as part of agile and dynamic multi-disciplinary teams delivering products and services designed to meet the needs of users.

About the Role

UKEF is committed to be a user-centred organisation, creating and designing services to provide:

• Accessible and intuitive access to UKEF services for exporters and lending partners 
• Efficient and streamlined case management for internal users 
• Robust data access, insight gathering, and reporting 

This role will lead the interaction design function within the organisation, ensuring that the services we deliver are: 

• Accessible so that anyone can use them, regardless of disability or access need 
• Intuitive for new users or those with low digital skills 
• Aligned with the government service standard 

The successful candidate will spend part of their time working embedded within service teams, and part of their time establishing and maintaining interaction de-sign standards and ways of working across the organisation.

Job description

Main Activities

A lead interaction designer is an expert practitioner who works with minimal support, influencing and mentoring others. You will: 

• Have oversight of the design of all digital touchpoints, ensuring designs follow best practice and adhere to the departments design system and government service standard. 
• Manage and steer the interaction design approach for existing and new services, identifying appropriate strategies, methods, and priorities.
  work with multi-disciplinary teams to produce and develop design concepts, re-using common component design patterns from across government where appropriate.
• Implement design concepts into practical working prototypes to test with users. 
• Set direction and embed good practice within teams for products and services they are working on. 
• Lead on accessibility, user centred design and assisted digital for projects and services. 
• Assure the quality of interaction design delivery across teams for multiple or highly complex services. 
• Be able to interpret evidence-based research and incorporate this into your work. 
• Represent design for UKEF at cross-government and internal assessments against the Service Standard. 
• Manage and support design contractors ensuring they are delivering in line with internal standards and contributing to the internal UCD communities. 

Person specification

UK Export Finance is looking for motivated individuals with a desire to learn about the business.  Successful candidates will be provided not only with functional training to enable them to do well in their role, but also with personal development to help them to achieve their career ambitions. Please note that the person specification below outlines at which stage(s) you will be assessed on how you meet the criteria for the role(s) including:-

A = assessed at application stage           I = assessed at interview stage               T = assessed by test stage                     P = assessed at presentation stage

Essential

Qualifications

• 5 GCSE passes (including Maths and English) at Grade 4 (C) or above; or relevant professional experience. (A)

Knowledge

• Understanding and experience with the gov.uk design system and Government Service Standard. (A)
• Embed a practice of hypothesis-driven design in a team. (A)
• Guide the organisation in how to use evidence to improve services. (A)
• Analyse, synthesise and use evidence to improve the way the organisation works ensure user insights are shared with and used by the wider organisation and across government. (A)
• Coach others in how to effectively communicate design. (A)
• Develop or introduce more effective methods of communicating design and working in the open. (A)
• Measurably improve the practice of inclusive, accessible and environmentally sustainable design in multiple teams or across your organisation. (A)

Skills/Ability

All skill levels are in relation to Lead Interaction Designer - Government Digital and Data Profession Capability Framework

Leading design (P). You can:

• Lead and coordinate design work in a team
• Advocate for user-centred design with leaders outside of digital and data
• Create an inclusive, productive environment for designers to work in
• Mentor and coach other designers
• Iterate and improve design processes within your team
  
  Level: practitioner

Evidence based design: (I). You can:

• Embed a practice of hypothesis-driven design in a team
• Guide the organisation in how to use evidence to improve services
• Analyse, synthesise and use evidence to improve the way the organisation works
• Ensure user insights are shared with and used by the wider organisation and across government
  
  Level: expert

Experience

Designing strategically (I). You can:

• Help a team understand how user-centred design helps it meet its goals
• Help teams align their work to the goals and vision of their organisation 
• Use risks, opportunities and constraints in technology, systems and policy to shape design 
• Identify and create new design patterns and components
  
  Level: practitioner

Designing together (I). You can:

• Effectively plan and run design sessions that include senior leaders or stakeholders 
• Help teams connect and work across organisational boundaries 
• Coach other designers in how to involve stakeholders of any level in the design process 
• Develop or introduce more effective ways to design together
  
  Level: expert

Iterative design (A). You can:

• Embed the practice of iterative design and agile working in teams or wider organisation 
• Lead on prototyping complex ideas at any fidelity 
• Help teams adapt quickly to changes in requirements, priorities or user needs 
• Iterate delivery processes or team structures to help teams work effectively 

Level: expert

Qualifications

5 GCSE passes (including Maths and English) at Grade 4 (C) or above; or relevant professional experience.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Presentation
• Technical questions