Senior DevOps Engineer - OFGEM - G7

Location

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are building a Digital, Data and Technology (DDaT) driven organisation at Ofgem, and we need the best people involved to help us provide our customers with outstanding experiences. 

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving towards Net Zero whilst protecting energy consumers, especially vulnerable people. 

This is an opportunity for an experienced DevOps Engineer to take on a central, hands-on role in our Salesforce CRM Programme alongside our System Integrator. You can expect to be deeply involved in continuous improvements to platforms, including system development, process design and automation and diagnostics improvements to deliver assurance of the platform’s security, privacy and resilience. As an Azure Dev Ops Engineer, you will implement automation on Salesforce CRM (Public Sector Solutions, Service Cloud and Experience Cloud).   

This is an exciting opportunity to join a dynamic team as we introduce & integrate the platform with Ofgem and to use technology to shape the future of the energy industry. 

We welcome candidates from all backgrounds, and especially welcome individuals from underrepresented groups.  

Job description

Key Responsibilities 

• Design, implement and maintain the end-to-end automated release management for Salesforce using Azure DevOps pipelines. 
• Automate any pre or post required manual deployment steps. 
• Integrate best practices from the Salesforce platform and DevOps methodologies to enhance collaboration between development and operations teams. 
• Document the DevOps process to enable use by the Project Teams. 
• Troubleshoot and rectify technical issues discovered during operations.  
• Maintain the security and integrity of the DevOps system. 
• Work with the Release Manager on creating the optimum version control system. 
• Work with the Release Manager on the overall release process, including planning, scheduling, and coordinating deployments. 
• Collaborate with development and QA teams to streamline release processes. 

Key Outputs and Deliverables 

CI/CD Pipeline Management 

• Fully functional YAML based Azure DevOps pipelines. 
• Automated execution of regression testing scripts. 
• The use of version control system to enable code merge between different projects. 
• The creation of a rollback process. 

Environment and Configuration Management 

• Automated creation of Sandbox. 
• Work with the release manager in creating an affective environment strategy. 

Quality and Compliance 

• Automated Testing Frameworks: Unit tests, static code analysis. 
• Ensure 99.9% uptime for Azure-hosted applications and services. 
• Maintain and optimize Azure DevOps pipelines to achieve code merge and deployment frequency of at least 2 per month. 
• Monitor and resolve system incidents within SLA-defined timeframes (e.g., < 1 hour for critical issues).

Person specification

Essential Criteria

• Experience in Automation within Salesforce (lead criteria). 
• Understanding of OwnBackup, Mulesoft API Gateway (lead criteria). 
• Bachelor’s degree in computer science, Engineering, or related field, or equivalent experience. 
• Strong experience with Microsoft Azure DevOps platform. 
• Proficiency in scripting languages such as Python, Salesforce CLI, Bash Scripting & YAML. 
• Familiarity with monitoring and logging tools. 

Desirable Criteria

• Salesforce Development Lifecycle and Deployment Architect certification. 
• Knowledge of security best practices in Azure DevOps. 
• Experience with Agile methodologies. 

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace