skip navigation
Manchester Digital
skip mega-menu

What We Do

Growing the Sector
Our Newsletter #MDTechCommunity Slack Channel Industry Events Member Drop-In Surgery Sponsorship Member Offers
Representing the Sector
Sectors Startup Hub Research and Insights Forums Relocate
Talent and Skills
Apprenticeships Training Digital Her Skills Festival Skills Audit Employer's Forum

Who We Are

The Team
The Board

About Us

Services

Sectors

News

Events

Job Board

Directory

Get in Touch

Join

Posts
Add Post

The final DWP Digital Podcast of 2021: Improving services with user research

#design #digital #digital transformation #UX #accessibility #design thinking

Now Hiring
View Profile
View More Posts
DWP Digital Podcast Episode 11

At DWP Digital, we put our users’ needs at the heart of everything we do. With over 20 million people using our services, it’s important that all our customers’ voices are heard. 

In this final episode of the DWP Digital podcast for 2021, we catch up with user researchers Sheena Gawler and Chris Moffit, as well as Jon Houghton, lead interaction designer and Malcolm Canvin, senior product manager, who discuss the importance of representing the customer at every stage of a service’s development.  

You’ll hear about the different user research methodologies we use, the key principles we follow when carrying out user research, how we turn someone’s feedback into useful information, and how our user researchers can influence design decisions. 

Listen now

You can listen now on: 

A full transcript of the episode can be found here.

Don’t miss an episode

Over the next few months, DWP Digital will be speaking to more of their in-house digital experts and leaders about some of the exciting projects we’re working on that are helping transform experiences for millions of people. 

Make sure you don’t miss an episode by subscribing to the DWP Digital podcast on Apple Podcasts, Google Podcasts and Spotify and by following #DWPDigitalPodcasts. 

And if like what you hear, don’t forget to give us a 5-star rating. 

Careers at DWP Digital 

DWP Digital are currently recruiting for talented user researchers to join their multi-disciplinary teams. Visit DWP Digital careers site  or subscribe to their newsletter for the latest roles, news and information. 

Related Posts

Add Post View All
Posted by CTI Digital
Kirstie Buchanan Appointed as Sales and Marketing Director at CTI Digital
Posted by Nexer Digital Ltd
Sigma appointed to propel charity to new heights
Posted by Skylab
British Equestrian Federation Appoints Skylab To Develop Its New Website Ahead Of Tokyo 2020
Posted by Bring Digital
Bring Digital adds eCommerce giant Studio Retail to their client list
Posted by Apadmi LTD
Apadmi marks its tenth year with huge growth
Posted by Cunning Plan
NEW BEHRENS DESIGN BRIEF FOR CUNNING PLAN
Posted by Nexer Digital Ltd
Does improved web accessibility matter to you? Some Accessibility Week tips for the digital community
Posted by Fluid Commerce
Wynsors World of Shoes Aims for Growth with Amazon
Posted by Apadmi LTD
Co-op and Apadmi join up on mobile membership solution
Posted by CTI Digital
CTI Digital selected as a specialist government supplier

Explore jobs at DWP Digital

Test Engineer

Digital With PurposeDo you want to play a pivotal role in delivering some of the country’s most important tech projects? We are Digital With Purpose. That’s digital with people, passion and progress at our heart. We’re recruiting innovative, curious, and enthusiastic digital specialists who want to be part of our huge transformation.DWP Digital build and maintain user-friendly digital services for the Department for Work and Pensions, that enable millions of people to access the help, advice and financial support they need. Whether our users need to claim benefit, get help finding a job, or understand their State Pension, we’re the team designing, developing and delivering the world-class digital services they need.Own your careerThe large-scale digital transformation we’re undergoing requires a wide range of skills. We have over 5,000 experts working on a variety of important projects in multidisciplinary teams across the UK.  If you want a career with a real work-life balance, that blends challenge and opportunity with flexibility and support, you’ll find it here. We need people with experience in engineering, data, product design, architecture and much more. Opportunities to work with us range from early talent and apprenticeships that will enable you to grow with DWP Digital, all the way up to senior roles that will allow you to shape the future direction of the organisation. Our dedication to development means you’ll have ample opportunity to learn and thrive at the cutting-edge of the industry.An award-winning teamIn 2022, our award highlights include being awarded Kong’s Top Public Sector Innovation Award and the Red Hat Innovation Award. We also won the Organisational Exit from the Pandemic category at the UK IT Industry Awards and were highly commended for Digital Transformation Project of the Year. At the Civil Service Awards, we won Best Use of Data and Technology and won the cross-government award One Civil Service for collaborating on issuing cost of living payments.Where you’ll workWe have seven digital hubs located across the country – Birmingham, Blackpool, Leeds, London, Manchester, Newcastle and Sheffield. They are designed to enable agile ways of working, allowing teams to collaborate to deliver world-class government digital services.Our Manchester hub is in St Peter’s Square. Right in the heart of the city, it’s easily accessible by tram, bus or rail.On-site facilities include a café, cycle shelter, showers, and Wudu washing facilities. It's also home to our user experience lab and UX command centre.We recognise that a healthy work-life balance is important. That’s why we’ve embraced a hybrid working approach that allows DWP Digital employees to spend up to 60% of their week working from home.Find out more about jobs with us. Visit our careers site today, subscribe to our newsletter and follow us on LinkedIn, Twitter and Instagram.

DWP Digital
Senior Java Engineer

Digital With PurposeDo you want to play a pivotal role in delivering some of the country’s most important tech projects? We are Digital With Purpose. That’s digital with people, passion and progress at our heart. We’re recruiting innovative, curious, and enthusiastic digital specialists who want to be part of our huge transformation.DWP Digital build and maintain user-friendly digital services for the Department for Work and Pensions, that enable millions of people to access the help, advice and financial support they need. Whether our users need to claim benefit, get help finding a job, or understand their State Pension, we’re the team designing, developing and delivering the world-class digital services they need.Own your careerThe large-scale digital transformation we’re undergoing requires a wide range of skills. We have over 5,000 experts working on a variety of important projects in multidisciplinary teams across the UK.  If you want a career with a real work-life balance, that blends challenge and opportunity with flexibility and support, you’ll find it here. We need people with experience in engineering, data, product design, architecture and much more. Opportunities to work with us range from early talent and apprenticeships that will enable you to grow with DWP Digital, all the way up to senior roles that will allow you to shape the future direction of the organisation. Our dedication to development means you’ll have ample opportunity to learn and thrive at the cutting-edge of the industry.An award-winning teamIn 2022, our award highlights include being awarded Kong’s Top Public Sector Innovation Award and the Red Hat Innovation Award. We also won the Organisational Exit from the Pandemic category at the UK IT Industry Awards and were highly commended for Digital Transformation Project of the Year. At the Civil Service Awards, we won Best Use of Data and Technology and won the cross-government award One Civil Service for collaborating on issuing cost of living payments.Where you’ll workWe have seven digital hubs located across the country – Birmingham, Blackpool, Leeds, London, Manchester, Newcastle and Sheffield. They are designed to enable agile ways of working, allowing teams to collaborate to deliver world-class government digital services.Our Manchester hub is in St Peter’s Square. Right in the heart of the city, it’s easily accessible by tram, bus or rail.On-site facilities include a café, cycle shelter, showers, and Wudu washing facilities. It's also home to our user experience lab and UX command centre.We recognise that a healthy work-life balance is important. That’s why we’ve embraced a hybrid working approach that allows DWP Digital employees to spend up to 60% of their week working from home.Find out more about jobs with us. Visit our careers site today, subscribe to our newsletter and follow us on LinkedIn, Twitter and Instagram.

DWP Digital
Senior Business Architect

Digital With PurposeDo you want to play a pivotal role in delivering some of the country’s most important tech projects? We are Digital With Purpose. That’s digital with people, passion and progress at our heart. We’re recruiting innovative, curious, and enthusiastic digital specialists who want to be part of our huge transformation.DWP Digital build and maintain user-friendly digital services for the Department for Work and Pensions, that enable millions of people to access the help, advice and financial support they need. Whether our users need to claim benefit, get help finding a job, or understand their State Pension, we’re the team designing, developing and delivering the world-class digital services they need.Own your careerThe large-scale digital transformation we’re undergoing requires a wide range of skills. We have over 5,000 experts working on a variety of important projects in multidisciplinary teams across the UK.  If you want a career with a real work-life balance, that blends challenge and opportunity with flexibility and support, you’ll find it here. We need people with experience in engineering, data, product design, architecture and much more. Opportunities to work with us range from early talent and apprenticeships that will enable you to grow with DWP Digital, all the way up to senior roles that will allow you to shape the future direction of the organisation. Our dedication to development means you’ll have ample opportunity to learn and thrive at the cutting-edge of the industry.An award-winning teamIn 2022, our award highlights include being awarded Kong’s Top Public Sector Innovation Award and the Red Hat Innovation Award. We also won the Organisational Exit from the Pandemic category at the UK IT Industry Awards and were highly commended for Digital Transformation Project of the Year. At the Civil Service Awards, we won Best Use of Data and Technology and won the cross-government award One Civil Service for collaborating on issuing cost of living payments.Where you’ll workWe have seven digital hubs located across the country – Birmingham, Blackpool, Leeds, London, Manchester, Newcastle and Sheffield. They are designed to enable agile ways of working, allowing teams to collaborate to deliver world-class government digital services.Our Manchester hub is in St Peter’s Square. Right in the heart of the city, it’s easily accessible by tram, bus or rail.On-site facilities include a café, cycle shelter, showers, and Wudu washing facilities. It's also home to our user experience lab and UX command centre.We recognise that a healthy work-life balance is important. That’s why we’ve embraced a hybrid working approach that allows DWP Digital employees to spend up to 60% of their week working from home.Find out more about jobs with us. Visit our careers site today, subscribe to our newsletter and follow us on LinkedIn, Twitter and Instagram.

DWP Digital

Subscribe to our newsletter

Sign up here