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Working as a Product Manager at the Home Office

My name is Jack, and I have been working as a Product Manager at the Home Office for the past 7 months. I worked as a manager for a big supermarket brand before joining the Home Office. I’ve always loved managing teams and creating the best possible experience to customer journeys, and I decided I wanted to dive into a different career path.   

I joined the Home Office on an apprenticeship scheme in an Associate Product Manager role. I passed my probation 6 months after joining, I applied for a Product Manager role and was successful. I feel like I’ve found a role and a place that I can thrive and continue my career for years to come.   

I wanted to join the Home Office to be at the forefront of the exciting and varied work the department does to make the UK safe and prosperous. Being able to have a direct impact on the lives of people has been amazing.   

The Home Office also has a really good reputation for investing in its people, and I knew that I would be able to take advantage of the many development opportunities.  

My day-to-day role is ensuring the Products we deliver for our end users are the best they can be and are meeting their needs. This involves having a higher-level view by looking at the product vision and mission and sharing this with stakeholders across the department and cross-government, I regularly collaborate and share knowledge and learnings with teams across the department and government. But then I also get into the detail of the product, influencing design choices, conducting research, and monitoring and measuring the success of the product and how well it is meeting the needs of the users.   

I love the flexibility of working for the Home Office. Coming from retail, it’s completely different. I love being able to work from home the majority of the week but then also being able to see my colleagues in the office a few days a week. It’s very relaxed in that I feel that I can take an hour out in the afternoon to take my dogs for a walk and then work later in the evening. I feel very supported and there are endless development opportunities for professional growth, whether that’s mentorship or funding an external certification. The working environment, the people and the culture are great, and you will be able to thrive and grow at every opportunity.   

For more information about the types of different roles that the Home Office recruits for, check out the Home Office Careers website.

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What's NewFeatured stories and upcoming events with the Digital, Data and Technology Team at the Home OfficeRead our blog about how we are becoming more user-centred in our approach to the design and delivery of our products and services, whilst working alongside other technical professions, to build a complex data-driven product. To learn more about why it is our goal to find ways of embedding diversity and inclusion into our research and design practices, visit our blog page.To learn more about what it's like to work within the Delivery Profession inside the Home Office, visit our blog page. You can find more stories from the team and be the first to hear about upcoming events on our Digital Data and Technology LinkedIn Life and Home Office Careers pages. -------------------------------------------------------------------------------------------You can read about the professions and roles on our careers website. Hear from the teamWatch the videos to hear from Software Engineers, Charlotte and Sulthan within the DDaT Engineering team about the projects their working on and how delivering public services at the Home Office can positively impact millions of lives every day.-----------------------------------------------------------------------------------------------The Home OfficeThe Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and policing every day, our work delivers outcomes for UK citizens, providing them with the means to travel the world, tackling illegal migration and removing foreign national offenders, disrupting terrorist attacks and organised criminal groups, stopping people from becoming victims of crime and supporting those who require asylum and safeguarding.To achieve all this, we rely on talented people with a wide range of skills. This includes digital, data and technology skills, where we are recruiting to our teams based in Manchester, Sheffield, Glasgow and Croydon. Learn more about our work and organisation The DDaT Profession Career Framework features over 150 defined roles, grouped into 9 skills clusters – with staff often employed across fast-paced, multi-disciplinary teams: The 9 clusters are: ArchitectureCyber Security Data Engineering IT Operations Product Quality Assurance and TestingTechnology Delivery Management User Centred Design Why join Home Office Digital, Data and Technology?Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our role is to enable transformation through improved business efficiency. The DDaT function is made up of around 2,300 staff, augmented by a number of supplier partners. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and delivers 140 million police checks on people, vehicles and property. The scale of our projects is matched only by the opportunities for our people.We are a friendly team who will support and challenge you to contribute. Our culture is inclusive, progressive and values the unique contributions everyone makes. Our tech strategy is also clear: we work in agile product- and user-centred teams, with cloud native and interdisciplinary working as the focus. Digital inclusion, accessibility and forming a technical community across departments are also key. Our main delivery centres are in Manchester Sheffield, Croydon, Glasgow, but we also have offices in Southport, Westminster, Liverpool, west London and north London. The team in Manchester is based in The Soapworks which is within the Media City boundary, 1½ miles from Manchester city centre, 2½ miles away from Manchester Piccadilly station and a 2-minute walk from the Exchange Quay tram stop.We offer a range of benefits for staff, including outstanding pensions schemes and a serious focus on continuous professional development. Learning and DevelopmentWe offer Learning and Development opportunities relevant to your role, which could include: AWS training and certification, Azure training and certification, O’Reilly Books as well as high quality management training, for example.In addition, we offer allocated study leave and support when studying for a relevant qualification or other accredited development. This may include BCS Membership, for example, or study towards a degree or masters qualification. Diversity & Inclusion We are committed to representing modern Britain in all its diversity, creating a welcoming, inclusive workforce where people can bring their whole selves to work. We’re proud to be one of the most ethnically diverse departments in the Civil Service, a Stonewall Top 100 Workplace Equality Employer and a Social Mobility Foundation Top 75 employer. We work to recruit and retain disabled staff and are a Disability Confident Leader. Our benefits Competitive starting salaries for your gradeAn additional allowance of up to £13,700 for candidates with exceptional skills and experienceA Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending on salary A culture encouraging inclusion and diversity Learning and development tailored to your roleAn environment with flexible working options25 days annual leave on appointment, rising to 30 days after 10 years' service, plus 8 days public holidays and 1 day additional privilege dayWe also offer:Season ticket loans and rental deposit loans Cycle to work and payroll givingEmployee discounts - including a huge number of retailers (via the Edenred platform), Microsoft Home Use programme and gym membership A variety of staff recognition schemes Health and wellbeing initiativesStaff support networksMaternity, adoption or shared parental leave of up to 26 weeks full pay, followed by 13 weeks of statutory pay and a further 13 weeks unpaidUp to 5 days paid leave for volunteeringStudy leave and support for studying for a qualification or other accredited development relevant to your roleJoin us and make a difference If you’re looking for a digital career where you can make an impact, using cutting edge tech and have the opportunity to build your CV with projects that will help you stand out from the crowd, see our current available roles on offer. You can also read our blog to learn more about our people and the brilliant work they do and follow us on LinkedIn and X.

Home Office Digital, Data and Technology

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