Two-thirds of UK consumers have reported that their experience expectations are not being met by brands and that they can’t remember when an organisation last impressed them. If you consider that 76% of people will change to a competitor if they have just one isolated negative experience, the pressure is on for brands to be putting experience at the forefront of their strategy.
Building great experiences is big business, profitable business. Investing in enterprise level technology can help organisations thrive and impress. Discover more about the Episerver platform.
