Content Designer

Department for Transport

Apply before 11:55 pm on Tuesday 23rd April 2024

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Details

Reference number

346225

Salary

£32,603

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DFT - Corporate Delivery Group (CDG) - Digital, Information & Security Directorate

Type of role

Communications / Marketing
Digital
Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Birmingham, Hastings, Leeds

About the job

Job summary

We are looking for a great Content Designer to join our team.

The Department for Transport (DfT) is a high-profile department at the heart of government. We plan and invest to make journeys better.

The DfT Content Design Team is responsible for the department’s online presence. The small team manages all aspects of drafting, publishing, maintaining, testing and improving the department’s digital services and GOV.UK content.

If you are interested in writing clear, quality content and improving user experiences, we'd love to hear from you.

Job description

The Content Designer will:

• Create, write, improve, publish, review and manage content for GOV.UK and digital services – up to 50% of time on digital services.
• Review and act upon user research, user feedback, analytics and other sources of information.
• Collaborate with policy, legal, comms, user research and content design teams in DfT and at other government departments.
• Review and provide direction on the work of other content designers and experts from other disciplines.
• Help build and improve content design capability across the team and department.
• Help build an understanding of content design and the importance of early engagement with content designers across the department.

This will ensure that all online transport content and digital services:

• Meet the needs of both users and government.
• Are in plain English.
• Comply with GOV.UK style, editorial and service guidelines.
• Are accessible, usable, current, factually correct and discoverable.
• Are published, updated, maintained and retired at agreed times.

We offer you:

• A chance to work in a high-performing team at the leading edge of government digital communication and service design.
• Experience working on some of the biggest projects in government, including rail reform, and zero emission and self-driving vehicles.
• An excellent learning and development programme, acknowledged as one of the best across government.
• Opportunities for flexible working and a commitment to a healthy work life balance.
• A competitive remuneration package.

Person specification

We are looking for someone with excellent communication and people skills who can champion user needs and promote high-quality content design within the department.

To thrive in this role, you will be a skilled writer and editor with excellent attention to detail. You will know how to write clearly and focus on meeting user needs.

Additional Information

A minimum of 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business, or carry out detached duty in another DfT workplace, will also count towards this level of attendance. 

Occasional travel to other DfT offices will be required.

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.  

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Capability Framework - Content Designer User Focus (Content Design) - Skill Level: Working
• Capability Framework - Content Designer User-centred Content Design - Skill Level: Working

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply 

When considering applying please look at how your experience relates to the role, and within your CV and Personal Statement please provide detailed evidence of your experience of the following: 

• Working with stakeholders to understand their needs and create, iterate and manage accessible and user-centred content.
• Making complex language and processes easy to understand whilst showing great attention to detail and following editorial and style guidelines.
• Coordinating multiple projects and adapting to changing priorities whilst working to tight deadlines and under pressure.
• Educating and coaching stakeholders on good content design and on meeting user needs and accessibility requirements.
• Using analytics, user feedback, and user research to improve content and services.

Sift & Interview Dates 

The sift is due to take place from 24th April 2024.

Interviews are due to take place from 7th May 2024.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

• An interview.
• A written exercise.

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. 

For further information on Success Profiles visit our Careers website. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.