Lead Engineer M365 -FCDO Services
Government Digital & Data -
Lead Engineer M365
FCDO Services
Apply before 11:55 pm on Tuesday 14th May 2024
Details
Reference number
351174
Salary
£43,026 - £50,491
plus £1,750 location allowance
A Civil Service Pension with an average employer contribution of 27%
Job grade
Senior Executive Officer
TPB5
Contract type
Permanent
Type of role
Digital
Working pattern
Full-time
Number of jobs available
1
Contents
Location
Hanslope, South East England, MK19 7BH
About the job
Job summary
You’ve got well developed and comprehensive knowledge of M365, and plenty of management and leadership experience. You’re skilled at keeping fast-moving projects on track while bridging technology and no-technology capabilities. But now you’re ready for something different. You want an exciting new challenge and a career with genuine influence and importance. You want to do your job, but bigger. Here at FCDO Services we’ve got a unique opportunity for you, one that will see you working on IT systems for an organisation that works to protect the country’s security interests.
As a trusted government partner, we work on a huge range of projects, and help protect the UK’s interests around the world. We design and construct secure government buildings. We help earthquake-proof embassies. We keep complex developments on track, and on budget. And a whole lot more besides. Now we’re looking for a collaborative team leader to team-focused professional to join our Digital Workspace team here at Hanslope Park.
Job description
Provide critical infrastructure support for the latest secure technologies
Join us in this vital role and you’ll provide the critical frontline support that our organisations, key government departments and 25,000 diplomats around the world rely on. Leading a small team of seven other engineers, you’ll carry out technical investigations relating to M365, and use all your knowledge of the latest secure technologies as you apply innovative solutions to fix any problems. We’ll also expect you to escalate service issues and provide appropriate recommendations that enable us to manage them.
Manage, coach and develop a frontline team of professionals
In addition to your technical responsibilities, you’ll manage, coach and develop your team, coordinating and prioritising their work while providing options and authoritative advice. Producing management information reports and commentaries on service performance will be additional key responsibilities, as will ensuring that team procedures, asset/configuration management information and other documentation is maintained accurately. We’ll also expect you to maintain your own professional development and expertise in the latest technologies and best practice.
Use all your technological skills as we defend the UK’s national security interests
With strong incident management, systems operation and problem solving skills, you’ll be capable of analysing, interrogating and evaluating data, and managing incidents and other problems. With Agile and ITIL Foundation level qualifications or relevant experience, you should have Microsoft role-based certification and practitioner level knowledge and experience of the products and tools you’ll use in this role. We’ll expect you to have worked with the latest technologies in virtual and secure environments, and any experience of operating within ITIL3 environments or within the Government sector would be desirable. You’ll be leading a fast-paced team, so we’ll also expect you to be calm under pressure while working to tight deadlines.
Grow your career in the biggest way possible
When you join us, you’ll be contributing to protecting the nation’s interests at home and overseas – but how will we help you in return? As well as a competitive salary, generous holiday entitlement and a Civil Service pension, we’ll also support your development with training opportunities to help you advance your career with us. Our offices have an on-site gym, nursery, canteen, and we offer interest-free loans on season tickets and bikes to help you get there.
All of our employees have to be security cleared before being appointed, so you’ll need to undergo a vetting process as part of your application. This role requires you to go through Security Check (SC) clearance in the first instance and will be expected to achieve Developed Vetting security clearance. This process can take some time, but the end result – an exciting and fulfilling career with FCDO Services. If you want to find out more about vetting and what we can offer you, please visit fcdoservicescareers.co.uk
It takes a diverse team to protect a diverse world.
The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.
Hanslope Park based posts attract a Location Allowance of £1,750 per annum.
FCDO Services are regulated by the Civil Service Commission.
Person specification
Skills
- Incident management;
- Systems operations;
- Problem-solving;
- Analyse, interrogate and evaluate data;
- Draft/author professional/technical documents;
- Interpret professional/technical documents;
- Problem management;
- Incident management;
- Change and release management;
- DDaT Role: Lead Engineer – Infrastructure Ops
Qualifications, Knowledge and Experience
Essential:
- Agile & ITIL Foundation level / relevant experience;
- Microsoft role-based certification – Associate, and relevant product certifications;
- Practitioner level knowledge and experience of products and tools;
- Substantial experience in relevant roles, including technologies in enterprise and virtual environments and of working within a secure environment;
- Experience of working in a high-pressured, fast-paced team
Desirable:
- Subject Matter Expertise in a key technology, tool or product;
- Experience of working within a variety of ITIL3 environments;
- Experience of working within Government sector;
- Strong numerical, problem solving and analytical skills;
- Report creation, writing and presentation skills;
- Project Management skills
Benefits
Alongside your salary of £43,026, FCDO Services contributes £13,632 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
Shortlisting will be conducted against the Job Specific Skills, Knowledge & Experience outlined in the Role Profile.
Interviews will be conducted using a mixture of Behaviours and Job Specific questions, presentation or job specific exercise.
Feedback will only be provided if you attend an interview or assessment.
