Senior Salesforce Test Engineer

OFGEM

Apply before 11:55 pm on Monday 13th May 2024

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Details

Reference number

351175

Salary

£48,331 - £62,699

London £48,331-£62,699 National £45,614-£58,519. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an average employer contribution of 27%

Job grade

Grade 7

Level 2b

Contract type

Permanent

Business area

OFGEM - Corporate Services - Data and Digital Insights Team

Type of role

Architecture and Data
Digital
Information Technology
Project Delivery

Working pattern

Flexible working, Full-time

Location

Cardiff, Glasgow, London

About the job

Job summary

At Ofgem we advocate for energy consumers and safeguard the delivery of a reliable and environmentally sustainable energy provision for UK residences and enterprises. Join us in fostering a collective commitment towards a sustainable future.

We are seeking a Senior Salesforce Test Engineer to help drive the digitalisation of Ofgem so it is a smart regulator fit for future energy.

In this role, you'll be part of the CRM Technical Lead team within the Center of Excellence (CoE), focusing on implementing the new xRM/CRM project. With Salesforce as the chosen tool, you'll primarily engage with this technology. Collaborating closely with the CRM Technical Lead, CRM Product Owner, Salesforce Administrators, and end users, your key responsibility is to ensure robust design, delivery, and reporting of critical testing/QA components in coordination with Business Analysts.

In this role, your primary responsibilities involve the composition, debugging, and testing of Salesforce configurations. Collaborating closely with the CRM Technical Lead, you play a crucial role in devising effective strategies, test plans, and schedules.

Detailed test cases and specifications are meticulously documented and achieved through collaboration with Senior Salesforce Administrators and Business Analysts to ensure a comprehensive understanding of functional and non-functional requirements.

You will also be responsible for analysing test results, logging defects, reporting bugs and aiding in the troubleshooting of root causes. Additionally, you will actively engage with leaders in the digital, data, and technology domains, championing a commitment to quality. In addition, you will conduct post-release/ post-implementation testing, work with cross-functional teams to ensure quality throughout the SDLC and Work collaboratively with leads across the digital, data and technology professions to champion quality.

Ofgem provides adaptable work arrangements, facilitating a seamless integration of professional and personal obligations. Ofgem actively fosters an inclusive environment that values, reinforces, and celebrates the diverse perspectives and backgrounds within our workforce.

Join Ofgem and contribute to influencing the course of energy regulation and sustainability. Apply now to be part of a dynamic team committed to creating a positive impact on the future

Job description

Help drive the digitalisation of Ofgem so it is a smart regulator fit for a future energy sector that is digitalising and utilising new technologies and operating models.  With such change underway and on the way, it has never been more necessary for Ofgem to transform into a digital regulator and ensure consumers maximise the benefits from a rapidly changing energy market.

This role will be attached to the CRM Technical Lead team (CoE), where you will work in the new xRM/CRM project implementation. The tool chosen to deliver the xRM Project is Salesforce, so most of your time you will be working on that technology.

Supporting the CRM Technical Lead you will play a pivotal in ensuring that key testing/QA deliverables have been robustly designed, delivered and reported.

You will work closely with the CRM Technical Lead, CRM Product Owner, Senior Salesforce Administrators and end users to reach a common understanding and collaborate very closely with Business Analysts to make sure the required functional and non-functional test are documented and delivered.

Key Responsibilities

Responsible for writing, debugging and testing Salesforce configurations. At this level, you will:

• Collaborate with CRM Technical Lead to develop effective strategies, test plans, test cases/specifications and schedules.
• Document detailed test cases/specifications by work closely with Senior Salesforce Administrators and Business Analysts to reach a common understanding of functional/non-functional requirements and the level of test coverage required
• Carry out functional, non-functional and regression testing, ensuring it performs in line with the test specification.
• Analyse results of the test cases, Log defects and report bugs and errors and help troubleshoot the root causes.
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the SDLC
• Work closely with leads across the digital, data and technology profession to champion quality

Key Outputs and Deliverables

• Documentation of test cases/specifications
• Document Functional and non-functional testing results
• Define the most appropriate tests templates and scripts
• Testing/QA Reporting at Multiple stages of the SDLC

Person specification

• Experience assuring quality of test cases/specifications, documentation of the test results and risk analysis/assessment (LEAD)
• Proven experience in Salesforce testing and Salesforce best practices (LEAD)
• Proven experience in writing functional and non-functional tests/specifications
• Experience in identifying potential risks through testing and proactively recommend test actions.
• Experience of using automated testing tools/platforms
• Strong knowledge of Salesforce platforms: Salesforce Lightning, Service Cloud, Experience Cloud

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Please see Candidate Pack for details.
• Please see Candidate Pack for details.

Benefits

Alongside your salary of £48,331, OFGEM contributes £12,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)