Senior Business Analyst

Government Digital Service

Apply before 11:55 pm on Wednesday 1st May 2024

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Details

Reference number

350316

Salary

£53,400 - £59,700

Based on capability. The base salary of this grade is £53,400. Offers made above this will be made up with a specialist pay allowance.

Job grade

Grade 7

Contract type

Permanent

Business area

GDS - GOV.UK

Type of role

Analytical
Commercial
Digital

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Manchester

About the job

Job summary

GDS exists to help government make brilliant public services that empower people in the UK. We work at the very centre of government to drive digital transformation, focused on users. We build and maintain common platforms, products and tools for others to use and create great public services that are accessible, inclusive and easy to use. We also work with departments to identify patterns, share learning and create change to make government more efficient.

Our teams are organised around delivering on our priorities. These are:

• making it easier for people to find what they are looking for on GOV.UK
• building common service platforms to make it simpler and cheaper to build quality digital services
• promoting agile, user-centred design practices both in the UK and across the world

GOV.UK is an integral part of our national infrastructure. Millions of people visit daily for everything from registering a death to paying their taxes. But, we know GOV.UK can do more for its users. This is why we have growth at the heart of our plans. We want to grow our product offer, grow our user base, and grow our team. Specifically, we want to:

• grow GOV.UK to reach people when and where they need government information
• make GOV.UK more proactive in helping people
• evolve to match user expectations for new technologies

You can learn more about how this translates into delivery between now and 2025 here

Job description

As a Senior Business Analyst you’ll work on the development and delivery of the GOV.UK mobile app, gathering requirements to help transform product ideas into actionable work. Working closely with all disciplines within agile software development teams to ensure all work is clearly understood both in terms of the what and the why, whilst ensuring its success is measurable.  

You will work closely with Product Managers and take an active role ensuring work is correctly prioritised and aligned to GDS strategic objectives. Your work will not only focus on requirements gathering internally but also externally with service teams and other government departments, ensuring changes proposed have been fully understood in terms of the impact across all departments and teams. 

This is not a role which focuses on process management i.e analysing the ‘as is’ and ‘to be’ states of a process. This role requires a proactive, collaborative individual who can work effectively in an agile environment delivering digital products at pace.

As a Business Analyst you’ll:

• collect, understand, organise and document the business requirements for products, projects and features translating these into written user stories, use cases or specifications.
• ensure the services / solutions delivered are measurable, meet business requirements and agreed criteria.
• look at volumes of services, users and transactions, and how our platforms respond to their needs, identifying opportunities, gaps and risks for agile product teams.
• investigate and evaluate solutions using a range of approaches, including researching comparable products, commercially available solutions and other products / services. 
• gather and analyse data relating to the costs and benefits of each service's performance, working with analysts, economists and product teams to inform backlogs.
• engage with service teams, analysing business requirements and user needs to agree detailed functional and technical specifications and plans, drawing on and with specialist knowledge and colleagues within the programme.

Person specification

We’re interested in people who have:

• demonstrable experience of business analysis skills, techniques, and practices in an agile environment.
• experience of working in the public sector in a role with public facing deliverables
• experience of working with, analysing and communicating data to a range of audiences
• experience of communicating technical concepts to non-technical audiences
• experience of working in a fast-paced multidisciplinary team in which you have changed your delivery focus rapidly and regularly when needed
• demonstrable experience of building a culture of continuous delivery and improvement, ensuring that data is regularly analysed, maintained and improved
• experience taking initiative to deliver results collaboratively, but independently
• experience working with mobile applications / technology. 

Benefits

The benefits of working at GDS

There are many benefits of working at GDS, including:

• flexible hybrid working with flexi-time and the option to work part-time or condensed hours
• a Civil Service Pension with an average employer contribution of 27%
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
• an extra day off for The King’s birthday
• an in-year bonus scheme to recognise high performance
• career progression and coaching, including a training budget for personal development
• paid volunteering leave
• a focus on wellbeing with access to an employee assistance programme
• job satisfaction from making government services easier to use and more inclusive for people across the UK
• advances on pay, including for travel season tickets
• death in service benefits
• cycle to work scheme and facilities
• access to children's holiday play schemes across different locations in central London
• access to an employee discounts scheme
• 10 learning days per year
• volunteering opportunities (5 special leave days per year)
• access to a suite of learning activities through Civil Service learning

GDS offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You’ll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Things you need to know

Selection process details

The standard selection process for roles at GDS consists of:

• a simple application screening process - We only ask for a CV. You will also need to answer three application questions based on the person specification. For your application to progress please use specific and personal examples in your response to the application questions. 
• a 90-minute video interview, consisting of competency-based questions and one exercise. 

Failure to submit your CV and complete the application questions sufficiently may result in your application being unsuccessful.

In the event we receive a high number of applications, we will conduct an initial sift on the lead criteria which is: 

• demonstrable experience of business analysis skills, techniques, and practices in an agile environment.

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role we’ll be assessing you against the following Civil Service Behaviours: 

• working together
• changing and improving
• making effective decisions
• communicating and influencing
• delivering at pace

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for the Senior Business Analyst  role:

• agile working
• business analysis
• business process improvement
• business process testing
• methods and tools
• requirements definition and managemen

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name :gds-recruitment@digital.cabinet-office.gov.uk
• Email :gds-recruitment@digital.cabinet-office.gov.uk

Recruitment team

• Email :gds-recruitment@digital.cabinet-office.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact gds-recruitment-complaints@digital.cabinet-office.gov.uk in the first instance.
If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: info@csc.gov.uk Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.