Associate Delivery Manager - Charity Commission - HEO

Location

Bootle, North West England, L20 7HS : Newport, Wales, NP10 8XG

About the job

Job summary

This role works within the Digital, Data and Technology directorate to support the successful delivery of digital and technology change initiatives. As an Associate Delivery Manager you will help coordinate day-to-day delivery activity, maintain delivery plans, and support the delivery team to deliver agreed outputs and outcomes.

You will work closely alongside Delivery Managers, Product Leads, technical and operational colleagues helping organise work and keeping delivery on track day to day. The role focuses on enabling teams to work effectively by coordinating activity, supporting Agile ways of working and helping identify and remove blockers as they arise. You will contribute to a positive team environment and support effective collaboration across internal and supplier teams.

Day to day in this role you will support delivery boards, track risks and dependencies. You’ll also help teams plan and prioritise work, coordinate across disciplines and support clear reporting that enables informed decision making.

You will provide a clear, open, and transparent framework for which the delivery team can successfully deliver. And use the appropriate delivery tools and techniques to ensure the delivery activity is well organised, transparent, and aligned to the business needs with an emphasis on coordination, planning, stakeholder support, and continuous improvement.

Job description

Key responsibilities:

• Delivery Coordination: Support the planning and coordination of delivery activity, using the Scrum methodologies.
• Communicating between the technical and non-technical: =Providing support and host discussions within a multidisciplinary team.
• Maintain Delivery Momentum: Actively address internal risks and issues and know when to escalate them. Track, manage, escalate, and communicate dependencies.
• Lifecycle Management: Explain what each phase of the product or service lifecycle is for and how the needs of the product or service vary across the phases of the lifecycle.
• Governance and Reporting: Prepare and maintain delivery documentation, including weekly status reports including burndown charts and status updates for Project Board.
• Team Support: Help create the conditions for effective team working by supporting collaboration, facilitating meetings, and helping to remove blockers.
• Supplier and Business Engagement: Work with suppliers and business stakeholders to support delivery against agreed requirements, timelines, and quality expectations.
• Continuous Improvement: Contribute to lessons learned, retrospective activity and improvements to delivery processes, tools, and ways of working

Person specification

Key skills and experience and knowledge you will need are:

Ability:

• Ability to organise and prioritise work effectively across competing demands to support delivery to time and quality.
• Ability to communication clearly with both technical and non-technical stakeholders, adapting your style to the audience.
• Ability to work collaboratively as part of a multidisciplinary team and support others to achieve shared outcomes.
• Ability to support delivery planning and maintain momentum, ensuring actions and decisions are followed through.
• Ability to facilitate discussions and support team working, helping to remove blockers and keep the team aligned on priorities.

Experience:

• Experience of supporting the delivery of projects, products or change initiatives in a digital, data, or technology environment.
• Experience of working in a multidisciplinary team, supporting collaboration between delivery, product, and business colleagues
• Experience of facilitating meetings or ceremonies, such as standups, workshops, planning session.
• Experience of using agile and/or project delivery methods to support successful delivery outcomes.

Technical:

• Understanding of delivery management principles, including planning, prioritisation, dependency management, and continuous improvement.
• Understanding of risk and issue management and how these are tracked and escalated to support successful delivery.
• Good digital literacy and confidence using standard tools to manage actions, plans and progress.
• Understanding of the product or service lifecycle and how it need may change across different stages.