Lead Product Manager - HMRC - G6

Location

Bristol, East Kilbride, Edinburgh, Leeds, Liverpool, Manchester, Newcastle- upon- Tyne, Salford -Trinity Bridge House, 2 Dearmans Place, Salford, M3 5BS, Telford, Worthing.
Please note that due to workforce controls, Newcastle- upon - Tyne is only available to existing HMRC staff in this location.

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK’s tax system through cutting-edge digital innovation, and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high quality digital services that will enhance the customer experience, enable real time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work — allowing HMRC to focus its resources where they can deliver the greatest impact.

You will join the Chief Digital Product Officer (CDPO) Digital Services team, responsible for the design, delivery and operation of some of HMRC’s most critical digital services.

Bringing together expertise across product, delivery, technology and operations, the team runs services at national scale, supporting millions of users and enabling core tax and customs functions.

Job description

You will lead a group of product teams within a defined service or domain, setting direction, aligning delivery, and ensuring consistent product management practices are applied.

You will:

• define and communicate portfolio-level strategy
• ensure effective prioritisation across teams
• manage dependencies and risks across services
• influence senior stakeholders to support evidence-based decisions

You will balance user needs, policy intent, and operational constraints to deliver high-performing digital service.

Person specification

Key Responsibilities

Portfolio Strategy & Direction

• Define and own the product strategy and vision for a portfolio of services, aligned to organisational priorities.
• Translate business goals into clear product direction, roadmaps and value propositions.

Product Leadership Across Teams

• Lead multiple product teams, across a service.
• Resolve cross-team dependencies, risks and trade-offs to maintain delivery flow.

Accountability for Outcomes

• Own product performance and outcomes across the portfolio, including service quality, adoption and user satisfaction.
• Define and track KPIs and success measures, taking corrective action where required.

Stakeholder Influence & Decision-Making

• Influence and challenge senior stakeholders (Director level) to support product priorities and evidence-based decisions.
• Secure alignment on investment, scope and trade-offs.

Enable High-Performing Teams

• Ensure teams have the right skills, roles and operating environment to deliver effectively.
• Provide leadership, guidance and support to Senior/Product Managers, including line management where appropriate.

Drive Consistency and Best Practice

• Apply and embed consistent product management practices across teams in line with Government Digital and Data expectations.
• Work with Heads of Product and other leads to continuously improve how product teams operate.

Success in Role

You will be successful when you:

• Deliver measurable improvements in product outcomes across your portfolio
• Establish clear, prioritised and achievable roadmaps across teams
• Effectively manage dependencies and complexity across services
• Build trusted relationships with senior stakeholders to enable delivery
• Develop capable, confident product managers and high-performing teams

Essential Criteria

• Leading product delivery across multiple teams - Must have prior experience in a Product Manager role, owning delivery and outcomes across a portfolio or group of products, managing priorities, dependencies and trade-offs.
• Product strategy and prioritisation Proven ability to define product strategy, roadmaps and value propositions, balancing user needs and organisational goals.
• Accountability for outcomes and performance  Experience defining and using KPIs to drive product decisions and improve service performance.
• Senior stakeholder influence - Experience influencing Director level stakeholders, negotiating priorities and securing alignment on complex decisions.
• Developing product capability - Experience leading, coaching or managing product managers to improve capability and performance.
• Applying digital and product frameworks - Strong understanding of user-centred design, agile delivery and Government Digital and Data principles, applied to real-world delivery.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Leeds Locations  

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.