Senior Application Operations Engineer M365 - FCDO Services - SEO
Government Digital & Data -
Location
Hanslope, South East England, MK19 7BH
About the job
Job summary
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.
Job description
Our Digital and Data technology team are at the forefront of digital innovation. They provide the best in-class solutions for our clients, helping to shape and support a data-driven future for the UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.
Providing innovation to government partners.
Delivering best-in-class solutions.
Working at the cutting-edge of technology
It all matters.
Configure systems that safeguard vital services
You’re a Senior Application Operations Engineer with the skills to keep essential systems performing at their best. One day you might be configuring databases or troubleshooting complex incidents, the next you could be shaping change requests, mentoring colleagues, or stepping in to lead the team. Whatever the task, you’ll take ownership, solve problems, and make sure our services stay secure, reliable and resilient.
And you won’t do it alone. You’ll be working side by side with project managers, developers and incident teams, translating technical detail into solutions that make sense. You’ll help refine our processes, improve how we deliver services, and keep developing your own expertise along the way. Because here, your skills don’t just support the business – they help safeguard vital government operations.
Lead with knowledge and grow with purpose
You’re an experienced IT professional with the skills and certifications to back it up. You’ve built a solid foundation, whether that’s through formal qualifications or hands-on experience in complex, secure environments. You know your way around enterprise-level technologies, and you’re confident working under pressure to deliver reliable results.
But you’re more than just technical expertise. You value teamwork, communication, and doing things the right way. You share your knowledge, support colleagues, and step up as a leader when it’s needed. You’ll also bring proven experience providing 3rd line support across Microsoft 365 services – from Exchange and Teams to Intune, SharePoint, and the wider Power Platform. Confident with PowerShell scripting and security tools like Defender and Purview, you’ll use your expertise to resolve complex issues and keep critical services running smoothly. Analytical, adaptable and focused on quality, you bring a steady hand to fast-paced challenges – and you know that in this work, precision and reliability really matter.
Grow your career with excellent benefits and support
Working with us, you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of, and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do and all you need.
Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
Closing date: 24/09/2025
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.
Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match
Person specification
We are looking for people with:
- Agile & ITIL Foundation level / relevant experience
- Microsoft role-based certification - Expert and relevant product certifications
- Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience
- Practitioner level knowledge of hardware, software and systems being supported
- Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
- Experience in a high-pressured, fast-paced team
Qualifications
Agile & ITIL Foundation level / relevant experience. If relevant experience, please detail this in your application
Microsoft role-based certification - Expert and relevant product certifications. Please list your certifications in the Qualification details section.
Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience. If relevant experience, please detail this in your application.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Practitioner level knowledge of hardware, software and systems being supported
- Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
- Experience in a high-pressured, fast-paced team
