Senior Interaction Designer - Insolvency Service - SEO
Government Digital & Data -
Location
Birmingham, Cardiff, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle and Nottingham. (Croydon and Stratford will only be available to existing civil servants).
About the job
Job summary
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
As a Senior Interaction Designer, you will lead design work on complex services, ensuring they are accessible, inclusive and aligned to GOV.UK Service Standard principles. You will mentor designers, collaborate across disciplines, and play a key role in shaping our design community and practice.
Job description
We are looking for a Senior Interaction Designer to join the Insolvency Service’s Digital team and help design accessible, user-centred digital services that meet the needs of citizens and businesses.
As part of our User Centred Design Team, you will work closely with colleagues across the business and with multiple user groups, using evidence and feedback to continuously improve and simplify our services.
A core part of this role is hands-on prototyping — turning ideas into tangible designs that can be tested with users early and often. You will create and iterate prototypes at different levels of fidelity, from quick sketches to fully interactive GOV.UK-style prototypes, helping the agency test, validate and refine digital services before they are built.
Responsibilities
As a Senior Interaction Designer you will:
- lead prototyping and interaction design on digital services from initial concepts to high-fidelity prototypes to explore and validate design ideas with users and stakeholders
- rapidly produce, test, and iterate prototypes to communicate design direction, challenge assumptions, and reduce delivery risk
- collaborate closely with user researchers, product managers, content designers, business analysts and developers to ensure designs are informed by evidence and meet user needs
- create end-to-end user journeys that are clear, inclusive, and easy to use
- apply and contribute to the GOV.UK Design System and help evolve design standards and patterns for use across our services
- champion accessibility and inclusive design, ensuring all users can access and understand our services
- communicate and present design decisions clearly to both technical and non-technical audiences
- mentor junior designers and contribute to the cross-government design community and internal communities of practice
- act as an advocate for user-centred design and agile delivery across the organisation
Person specification
Successful candidates will have:
- experience using the GOV.UK Design System and designing to meet the GOV.UK Service Standard
- experience designing and prototyping services for government
- user focus - you will be experienced in translating research and evidence into simple, effective, and accessible designs
- expert prototyping skills and be able to produce, test, and iterate prototypes across multiple fidelities (e.g. sketches, wireframes, Figma, and the GOV.UK Prototype Kit) to validate ideas and inform design decisions
- agile working - you will be comfortable operating in fast-paced, multi-disciplinary teams and adapting design approaches to different delivery phases
- communication skills - you will be able to present complex design concepts clearly and persuasively to a range of audiences
- evidence and context-based design - You will be able to apply insights from research, analytics, and policy context to shape services
- collaboration - You will be a strong team player who supports and mentors colleagues and contributes to shared learning
- familiarity with tools such as Figma, Miro, and the GOV.UK Prototype Kit
- an understanding of service design principles and how interaction design fits within end-to-end service delivery
- awareness of content design and how language, structure, and interaction work together
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Changing and Improving
- Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
- Candidates will be asked to give a short demonstration at interview to show their prototyping skills, further details will be provided ahead of the interviews.
