Shared Services Organisation and Operations Design Manager - MHCLG - G7

Location

Bristol, Darlington, London, Manchester, Wolverhampton

About the job

Job summary

Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives.  

Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.  

We have over 3,500 staff who are based in 20 offices across the UK.  

The Shared Services Organisation and Operations Design Manager role is a pivotal opportunity within the UNITY Programme, focused on shaping the future of organisational and service design, impacting over 100,000 civil servants and aligning with the Shared Services Strategy.  

As part of a collaborative and forward-thinking team, you’ll help shape how services are designed, delivered, and experienced across the entire organisation. This role goes beyond individual functions- it’s about understanding the full operating model, identifying opportunities for improvement, and designing future-fit solutions that align people, processes, and technology.  

We welcome candidates from diverse professional backgrounds-whether you're currently in HR, Operational Delivery, Change, or Transformation.  

What matters most is your ability to work with data and insights, engage stakeholders across all levels, and lead the design and delivery of integrated, scalable solutions.  

You’ll bring strong stakeholder engagement skills, a structured approach to planning, organisational design and delivery, and a passion for redesigning and improving how services are experienced and delivered. This is an exciting opportunity to deliver a programme to reimagine how we work and ensure that colleagues’ time is directed at value add activities.  

This role will involve a high degree of collaboration with subject matter experts across the wider programme. The role will also involve travel to locations around the UK to work with programme teams, departments and stakeholders. 

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.  

Find out more about what it's like to work in a digital, data and technology role at MHCLG  

Job description

As the Shared Services Organisation and Operations Design Manager, you’ll: 

• identify, assess and impact organisation design and development outcomes and opportunities arising from the work of the programme 
• lead the organisational design and people impact baselining activity on behalf of MHCLG – working across HR Finance and Procurement to ensure a consistent approach 
• assess MHCLG’s current organisational structure, processes, mapping people impacts to identify areas that can be enhanced for greater efficiency and effectiveness 
• design and define end-to-end corporate service interactions between users, systems, and support functions 
• identify tools, capabilities, and mechanisms to support seamless, intuitive user experiences 
• minimise friction in user journeys across retained functions and ALB operations 
• work with HR, Finance, and Procurement SMEs to translate business requirements into deliverable services 

Person specification

As the Shared Services Organisation and Operations Design Manager, you’ll have: 

• strong track record of leading organisational design and change - with organisation design methodologies (e.g. McKinsey 7S, Galbraith Star Model, Target Operating Model frameworks) 
• ability to develop and analyse complex organisational data to present actionable insights and clear recommendations to decision-makers 
• strong interpersonal skills and ability to work collaboratively with a broad range of stakeholders across business areas and professions 
• demonstrated expertise in using tools and techniques to lead the successful delivery of project activities within complex organisations, achieved through managing change end-to-end through to delivery. 
• the ability to apply business process improvement and innovation in organisations 
• excellent project management skills

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Working Together
• Seeing the Big Picture