Infrastructure Operations Engineer - HMRC - HEO

Location

Stratford Regional Centre - Westfield Avenue
Gillingham specialist site

About the job

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services.

CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS’s legacy sensitive technologies and to deliver innovative new solutions, designed around our customers’ needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. 

As FIS grows, so does the need for Infrastructure support. The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

Job description

As an IT Infrastructure Operations Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends.

You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology.

Person specification

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).

The successful candidate will be undertaking the following (but not limited to):

Technical aspects of the role include:

• Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA’s.
• Supporting datacentre management activities including capacity and availability management.
• Installing, managing, and maintaining end user devices in a Windows environment.
• Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary.
• Assisting in the provision of outstanding services and consistent levels of capability.
• Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.
• Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area.
• An excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.
• This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.

Essential Criteria:

• Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre, and datacentre management including environmental monitoring.
• Experience with, or exposure to installing, configuring, managing, and supporting the delivery of physical desktops in a Windows environment.
• Experience conducting lifecycle management of hardware assets, including inventory, compliance, disposal and protection of the asset portfolio, ensuring documented information relating to the assets is maintained.
• You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services, with experience or awareness of network switching concepts and security policy management platforms such as Cisco Identity Services Engine (ISE).
• Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities, with experience of coaching junior colleagues.
• Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing).

Desirable Criteria:

• Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment.
• ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards.
• Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc.
• Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems.
• Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls and switches.
• Full UK Driving Licence

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Flexibility Payment

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs.
You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

Note: Payment of FP is dependent on successful completion of role specific training and you will move to Level 2 FP eligibility in stages (see the attached document for details).

FP levels are reviewed annually – on a business need and personal basis – and may be subject to change.

Details of the Flexibility Payment can be found in the attached document.