Senior Infrastructure Engineer (Specialist Devices) - Department for Work and Pensions - G7

Location

This role will be located in Manchester.

Please find further information on the Corporate hub locations here.

About the job

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

As a Senior Infrastructure Engineer for DWP’s Specialist Devices team, you will be a member of a highly motivated team that strives for excellence, delivering world class specialist devices and services for DWP colleagues.

Specialist Devices have responsibility for macOS and the physical and virtual environments/solutions for our 3,500 Engineering users, and 4,500 customer computers. We also have a remit to look at emerging alternative device solutions for particular use cases which provides the team with a varied and interesting workload, often at the forefront of new technology.

We are a multi-disciplinary team, who work closely together to identify and assess options; make recommendations regarding solutions; then design and implement solutions, all based on our users’ requirements. You will also be part of the product leadership team.

Our end-to-end product ownership means we value our users and continually assess the service, looking for improvements we can put in place for them to improve their experience of the product.

You will be skilled practitioner and a role model in Infrastructure solutions, responsible for ensuring best practices are adhered to across the department and guiding teams on how to deliver quality Infrastructure products.

Job description

• Design and deliver infrastructure services in collaboration with Architecture teams, ensuring alignment with engineering principles, standards and best practice.
• Take accountability for infrastructure solutions, ensuring operational stability, robustness, resilience, availability and service quality.
• Provide technical leadership across a multidisciplinary team, specialising in macOS, Jamf and ChromeOS technologies while driving continuous improvement and the adoption of emerging technologies.
• Support and enhance the Engineering Platform used by approximately 3,500 colleagues to develop and test digital solutions across DWP.
• Maintain and develop Creative Device services that enable media and video professionals to create and deliver departmental campaigns.
• Deliver infrastructure services and data insight capabilities that enhance the Department's digital experience and support informed decision-making.
• Lead and support the replacement of approximately 4,500 citizen-facing devices across more than 600 sites, helping to modernise technology and improve digital services for citizens nationwide.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Significant experience of enterprise scale macOS or other operating systems.
• Significant experience of understanding and balancing complex and diverse customer needs, taking accountability for delivering high quality services that adhere to legal, regulatory and security standards.
• Significant experience of driving continuous improvement in processes, standards and ways of working across teams and engineering communities.
• Significant experience of challenging and influencing suppliers and peers on technology choices and design patterns, providing alternative recommendations to support effective decision making.
• Significant experience of providing technical leadership, coaching and mentoring junior Infrastructure Engineers, developing team capability and creating a culture of continuous learning, collaboration and high performance.

If you would like to learn more about the role, please contact Richard.hanley@dwp.gov.uk.