Delivery Manager - GDS - G7

Location

Bristol, Manchester

About the job

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

1. joining up public sector services
2. harnessing the power of AI for the public good
3. strengthening and extending our digital and data public infrastructure
4. elevating leadership and investing in talent
5. funding for outcomes and procuring for growth and innovation
6. committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

GOV.UK is the groundbreaking single website for the UK government with more than 700,000 pages, 30 million monthly users, and home to hundreds of vital public services. As a Senior Delivery Manager, you will lead one or more multi-disciplinary teams to research, design, build and ship major changes to GOV.UK. Your team will be part of the award-winning GOV.UK programme, and will be empowered to improve the way the people interact with the government at national scale.

The GOV.UK team’s mission is to make it simple for everyone to interact with government. GOV.UK is part of everyone’s lives in the UK, from registering a birth to starting a business. Our priorities are to ensure more people get what they are eligible for, the public is better informed, and that digital government is joined-up. GOV.UK’s recent work to help people find support with the cost of living is a great example of this, and you can read about some of the GOV.UK team’s other work on the Inside GOV.UK blog (https://insidegovuk.blog.gov.uk/).

GOV.UK is currently one of the top 25 most visited websites in the UK, and it’s our responsibility to be iterating and improving all the time as technology and user needs change. This role includes opportunities to experiment with new technologies and platforms with the potential to transform how the public interacts with GOV.UK. 

Job description

We’re looking for someone who has a track-record of leading successful user-centred, product delivery teams in an agile environment. You’ll be guided by the fundamental principles of putting user needs first, focusing on delivery and outcomes over process, and being open and collaborative.

You’ll be working in a growing cross-functional team. You’ll also be working with stakeholders both internal and across government to understand needs and to deliver new capability.

You’ll be core to making decisions that build a high performing team, adept at breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen when needed.

As a Delivery Manager, you’ll:

• create great agile working environments
• make sure teams and programmes understand their mission, vision and goals, and that these align across the organisation
• communicate and visualise progress towards these goals
• manage and address risks, issues and dependencies
• engage with key stakeholders on delivery progress and challenges
• continually improve delivery methods and approaches to team working
• encourage the team to be self-organising 
• help teams organise themselves and plan their work, ensuring they deliver products and services that actually meet users’ needs 
• help teams focus on defining and meeting agreed goals
• ensure teams clearly communicate their plans through recognised agile practices
• identify the people/skills/resources that teams need to deliver to the agreed goals
• facilitate an inclusive team environment where innovation and challenge are welcomed from all colleagues

Person specification

We’re interested in people who:

• use agile practices to ensure the iterative and timely delivery of products and services that serve real user needs 
• facilitate effective workshops which give a voice to all participants and provide concrete outputs that enable delivery 
• lead successful high functioning multidisciplinary delivery teams which are aligned to the organisation’s strategic priorities and the needs of stakeholders
• actively tackle impediments, risks and blockers, and communicating and escalating where necessary