Apprentice Specialist Infrastructure Engineer (Business IT Services) - Companies House - AO

Location

Cardiff, Wales, CF14 3UZ

About the job

Job summary

Please note: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person Specification and Things you need to know sections have been emphasised.

• Do you have an interest in technology and how it can be used to improve services and make them easier to use?
• Are you enthusiastic about problem solving and coming up with new, creative ideas and solutions?
• Do you have good communications skills and like to get to the root of a problem?

If so, the Digital Services Apprenticeships can offer you the first step towards a career in the IT profession.

As a Companies House apprentice, you will gain a wide range of on-the-job experience whilst undertaking a two-year programme of formal training and coaching. You will work towards a Level 3 apprenticeship in Infrastructure with our training provider, Apprenticeship Learning Solutions (ALS). You will have time within the week to work towards this qualification receiving support from your line manager and buddy/mentor. For this role, office attendance is required full time. You will spend 4 days gaining on-the-job experience, and 1 day will be dedicated to completing your academic studies

To find out more about this opportunity, use the links below to join one of our drop in Webinars: 

• Wednesday 3rd September 2025 at 12pm 
• Wednesday 10th September 2025 at 12pm

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work.  We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. 

Find out more about what a great place Companies House is to work

Job description

As an Apprentice Specialist Infrastructure Engineer you will: 

• Build, install and manage various mobile devices (includes laptops/Mac books/ Mobile Phones).
• Automated device build using Auto Pilot (Windows 11) and InTune (Macbooks) also using systems including, Windows Defender and Privilege Access Management.
• Respond to and resolve incidents and requests raised by users via ServiceNow in line with agreed OLA targets.
• Be involved in the administration of end user accounts on Active Directory, ENTRA ID and, O365 Admin Centre.
• Participate in the Tech Bar rota, advising and assisting Companies House colleagues with various IT issues.

There may sometimes be a requirement to work out of hours.

This role will require regular attendance in the Cardiff office as well as some home-based working.

About the team

Companies House is an award-winning employer, building brilliant services on cutting edge technology. It is the repository of information about all limited companies in the UK. It is based in Cardiff with regional offices in Edinburgh and Belfast. Around 90% of transactions with Companies House are now digital. You’ll join our digital team at a time of transformation, and you will be a part of shaping the future of our department.

We use Agile methodologies and promote a culture of continuous improvement. The IT Services Team is fundamental to the success delivery of the business. We have a target of 99.9% service availability (24/7/365) across all public services which we have met for the past six years.

This year, we are embarking on a programme of migrating these services from on premise to the public cloud. This is a challenging and exciting time as we will need to maintain service provision and availability targets through the transition period. Inclusive and diverse teams are important to us. We’re keen to create an environment that works for everyone.

Business IT Services aim to provide solutions that meet the varying work needs of the organisation which fits in with our Transformation journey. To achieve this, we provide CH colleagues with the equipment needed to work both in the office and remotely and ensure ongoing support to our user community.

Person specification

This is a role that provides the opportunity to participate in the support and rollout of existing and emerging technologies and the chance to gain knowledge of Companies House hardware and software systems.

We’re looking for someone who has:

• A genuine interest in technology and digital services
• Strong problem-solving abilities and creativity in finding solutions
• Strong communication skills, both written and verbal
• Ability to work collaboratively and support colleagues
• Organisational skills to manage tasks and time effectively
• Willingness to learn and adapt to new technologies

Eligibility Criteria

What qualification levels mean: England, Wales and Northern Ireland - GOV.UK

Please note:

• That as part of the Welsh levy requirements, you must have successfully completed a Maths or English at GCSE  of the apprenticeship and we will require to see evidence of this to progress to the interview stage.
• Companies House cannot offer Visa sponsorship to candidates through this campaign.

Security Clearance is an essential requirement (minimum residency criteria is in the UK for at least 3 of the last 5 years). Please see 'Things you need to know' section below for more information.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Developing Self and Others
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical skill: Understanding and Evaluating Technology